Exam Code: 6211
Exam Name: Avaya Aura® Contact Center Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Certified Implementation Specialist

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Updated: Jul 19, 2026

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For more information about the Microsoft AZ-140 Exam visit the following reference link:

Avaya 6211 Exam Reference link

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21497

Avaya 6211 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Aura® Contact Center Multimedia Implementation Exam
Exam Number:	6211
Exam Duration:	90 minutes
Real Exam Qty:	60
Related Certifications:	Avaya Certified Implementation Specialist (ACIS)
Available Languages:	English
Exam Format:	Multiple choice
Exam Price:	Not publicly disclosed (varies by test centre / region)
Passing Score:	70% (approx.)
Certificate Validity Period:	Typically 2–3 years (varies by certification lifecycle)
Sample Questions:	Avaya 6211 Sample Questions
Exam Way:	Typically delivered via authorized Pearson VUE / Avaya test centres or online proctored exam
Pre Condition:	Experience with Avaya Aura Contact Center systems and multimedia implementation recommended
Official Syllabus URL:	https://www.avaya-learning.com/

Avaya 6211 Exam: Everything You Need to Know

Resourceful Tips to Pass the Avaya 6211 Exam

Getting Into The Avaya 6211 Certification: Study Guide on how to prepare for the exam and what you should expect

Avaya is the largest manufacturer of telephone systems in the world. They offer a variety of products within their portfolio, like the Avaya IP Office series. Amongst these products is the Avaya 6211 exam. If you are working or aspiring to work as an Avaya administrator, then this is a certification that you need to take. It is designed to test your knowledge and skills on how to properly install, configure, troubleshoot and administer Avaya Voice over IP (VoIP) solutions using the Avaya Messaging Administrator (MAMA). 6211 Dumps offers an excellent guide to help you get certified on your very first attempt.

Examine Avaya 6211 Exam Topics

Configure Media Processing Components
Configure Media Queue
Configure Recording Media Components
Configure Transcoders
Configure Call Director
Configure Voicemail Media Components
Configure Script Servers
Configure Live Agent Media Components
Configure Media Servers and Gateways

Avaya 6211 Exam Syllabus Topics:

Section	Objectives
Reporting and Maintenance	- Database maintenance and routine tasks - Multimedia reporting and analytics
Configuring Multimedia Services	- Multimedia routing and configuration - Integration of multimedia with Contact Center Manager Administration (CCMA)
Multimedia Architecture and Components	- Contact Center Multimedia (CCMM) components - Communication Control Toolkit (CCT)
Multimedia Contact Handling	- Routing email, web chat and other non-voice contacts - Outbound campaign setup and management

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