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Genesys GCP-GC-IMP Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud Certified Professional - Implementation |
| Exam Number: | GCP-GC-IMP |
| Available Languages: | English |
| Related Certifications: | Genesys Cloud Certified Associate Genesys Cloud Certified Professional - Administration |
| Sample Questions: | Genesys GCP-GC-IMP Sample Questions |
| Pre Condition: | Recommended: familiarity with Genesys Cloud platform fundamentals and contact center operations knowledge. |
Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Topic 2: Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Topic 3: Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Topic 4: User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Topic 5: Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Topic 6: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 7: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. What is the maximum file size that a user can upload into Genesys Cloud Documents?
A) 10 MB
B) No Limit
C) 2 GB
D) 100 MB
2. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
A) Admin
B) Activity
C) Chat Icon
D) Documents
3. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
A) Default Station configuration
B) Base Settings
C) Managed IP Phones
D) IP Phone Templates
4. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
A) Genesys Cloud 4
B) Genesys Cloud 1
C) Genesys Cloud 2
D) Genesys Cloud 3
5. What are two methods for creating a conference call in Genesys Cloud?
A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) Have all attendees call you. When all calls are active, click the Start Conference button.
C) With multiple active calls, click and drag an unselected call onto the previously selected call details.
D) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
By Valentine
