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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers

A) OmniStudio Action
B) Custom Style
C) States
D) Flyout

2. Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?

A) Integration Procedure
B) DataRaptor Load
C) FlexCards
D) Calculation Procedure

3. In which two scenarios should a DataRaptor be used?
Choose 2 answers

A) To retrieve today's financial news
B) To retrieve an account and Its related contacts
C) To send an SMS alert to the user when a process completes
D) To merge the city and state fields into a single field

4. A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?

A) Batch jobs
B) Try Catch
C) Conditions
D) Chaining

5. A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

A) DataRaptor Extract Action
B) DataRaptor Transform Action
C) DataRaptor Post Action
D) Radio
E) Select

Solutions: