Target Audience

The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

Brief Details

Following are the quick details related to the Oracle 1z0-562 Certification Exam

• Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

• Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal

• Duration: 120 minutes

• Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates

• Exam type: Multiple Choice Questions

• Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.

• Number of Questions: 70 Questions

• Pass Score: 60%

• Exam Code: 1z0-562

• Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.

Exam Content

The examination consists of 70 Questions. Candidates should score 60% to clear the examination.

Formats of Question

• Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
• Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.

Exam Duration

Candidates will have 120 minutes for attempting 70 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.

Exam Results

The Oracle 1z0-562 certification is a pass or fail examination and the candidate has to score a minimum of 60% to be termed as pass in the certification exam.

Candidates will receive an email with the result from Oracle within 30 minutes of completing the Certification exam. Exam results are also available on the CertView web portal and the candidate can visit the portal and login to the CertView account to view the exam results and get further details.

Topics to Cover

Oracle 1z0-562 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.

Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.

Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.

• Billing Efficiently Manage Bills while maintaining the billing segments and ensure the completeness for each bill

• Business Object Options Ability to use various options with Business Objects

• Monitor Overdue Debts Ability to Configure and Manage Credit Manage Collections and Overdue Processes Monitor Payment Arrangements and Pay Plans

• Business Object Inheritance Share Business Object Properties for better usage and configuration

• Case Management Ability to Configure Case Management Functionality

• Sales and Marketing Ability to Configure and Manage Campaigns, Packages, and Orders for customers and billing

• Route Management and Field Activity Upload Efficiently Manage Service Cycles, Routes, and Upload Field Activity

• Device Management Knowledge to Manage and Configure Meters and Items and other devices

• Business Object Lifecycle Ability to Manage and Apply Business Object Lifecycle

• Business Object Elements Knowledge to use and configure Business Object Elements

• Business Object Business Rules Ability to use Business Object Rules

• Business Services Ability to Manage and Configure Business Services

• Revision Control Ability to Use and Configure Revision Control

• Business Object Access Rights Ability to Manage and Configure Access Rights

• Financial Transactions Ability to manage Financial Transactions

• Service Scripts Knowledge to configure Service Scripts

• Payments Diligently Manage Payments, Overpayment and Payment Distribution

• Adjustments Ability to Configure and Manage Adjustments in Bills

• Advanced BPA Script Features Ability to Configure and Manage Business Process Assistant (BPA) scripts

• Rates Ability to Manage and Apply Rates for a commodity Ability to Manage and Apply Apply Proration Ability to Manage and Apply Apply Bill Factors

• Framework Overview Knowledge of Using Oracle Utilities Application Framework Have an understanding of Maintenance Objects Knowledge to Create Plug-In Logic Ability to Extend Database Knowledge to Enforce Security Rules

• Control Central & User Interface Standards Ability to navigate Oracle Utilities Customer Care and Billing User Interfaces Knowledge to Use and Maintain Control Central Locate Help Documentation and Text for further reference and use

• Customer Information Ability to Maintain and Manage Customer Information and Contacts Information on how to determine Customer Account Structure

• Meter Reading Ability to read meters and maintain readings for future reference

• Bundling Use Bundling capabilities to Configure Business Process

• Field Work Knowledge to Efficiently Manage Field Activities, Agents and Field Orders for customers

• To Do Ability to Manage and Configure To Do Functionality

The candidate needs to go through and be proficient in every topic.