CompTIA A+ Essentials (2009) Sample Questions:
1. A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?
A) "Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer".
B) "There was a moisture build up in the paper tray that apparently caused the paper jam".
C) "The paper jam was caused because irresponsible users spilled liquid in the bottom tray".
D) "The process of removal is extremely complex and only certain individuals would understand".
2. Which of the following network topologies is MOST likely to affect other devices on the network if there is a problem with one of the devices?
A) Ring
B) Bus
C) Star
D) Mesh
3. Which of the following would a technician MOST likely consider to avoid electrical shock with a decommissioned CRT?
A) Degaussing the monitor.
B) Removing the plastic housing.
C) Destroying the tube.
D) Disposing at a recycling center.
4. Which of the following transmits a digital signal?
A) Component video
B) VGA
C) XGA
D) DisplayPort
5. A user calls about a problem with receiving email. After troubleshooting the user's computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?
A) "The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header."
B) "You gave them the wrong address and caused this problem."
C) "Sometimes computers are just strange, but it seems to be working now."
D) "The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved."
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |

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