Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?
A) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
B) The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
C) The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].
D) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
2. When performing a backup of the Avaya Aura Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two)
A) Microsoft Windows
B) Linux
C) Oracle Solaris
D) IBM AIX
E) Unix
3. A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
A) .doc (Microsoft Word)
B) .jpg (Digital Image)
C) .csv (Comma separated value)
D) .pdf (Portable Document Format)
E) .xls (Microsoft Excel)
4. Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A) Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
B) More than one Auxiliary EPM server can be added per AAEP 6.0 system.
C) Auxiliary I PM ran be installed on a single server AAEP system.
D) Auxiliary EPM can be Installed co-resident with MPP server.
5. Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)
A) the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
B) the Call Data Summary Report
C) the error logs in the speech recognition server
D) the content of the Avaya network log server.log/log
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B | Question # 3 Answer: C,D,E | Question # 4 Answer: B | Question # 5 Answer: A,C |

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