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Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam |
| Exam Number: | 33810X |
| Exam Duration: | 90 minutes |
| Exam Price: | $199 USD |
| Real Exam Qty: | 48 - 60 |
| Passing Score: | 700 / 1000 or 70% |
| Exam Format: | Multiple Response, Multiple Choice |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya Certified Solutions Specialist Avaya Certified Implementation Specialist |
| Recommended Training: | Avaya Aura Contact Center Design and Implementation Course |
| Exam Registration: | Pearson VUE Avaya Exam Registration Avaya Learning Portal |
| Sample Questions: | Avaya 33810X Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored |
| Pre Condition: | No formal mandatory prerequisites; recommended 2+ years of contact center design experience and Avaya ACSS or equivalent knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Requirements & Considerations | 25% | - High availability and redundancy design - Network and security design - Business and functional requirements analysis |
| Core Solution Components | 25% | - Contact Center Manager Server and Console - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration |
| Integration & Interoperability | 15% | - APIs and scripting interfaces - Third-party application integration - Integration with Communication Manager |
| Solution Overview & Architecture | 20% | - System architecture and deployment models - Scalability and capacity planning - Avaya Aura Contact Center components |
| Implementation & Validation | 15% | - Deployment planning and best practices - Performance optimization and monitoring - Troubleshooting and support design |
Avaya Aura® Contact Center Solution Design Sample Questions:
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
- A. Engagement Assistant
- B. Presence Service
- C. Avaya Multimedia Messaging
- D. Microsoft Lync
Correct Answer: B 🗳️
A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?
- A. Agent Desktop does not support co-resident Skype for Business client software.
- B. Microsoft Lync Server are not supported.
- C. Different Presence client software are supported on Avaya Agent Desktop.
- D. Microsoft Skype Server are not supported.
Correct Answer: C 🗳️
AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?
- A. Manager
- B. Supervisor
- C. Agent
- D. Administrator
Correct Answer: B 🗳️
A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)
- A. Avaya IX™ Workspaces
- B. Avaya IX™ Workplace
- C. Avaya Agent Desktop a
- D. Avaya one-X® Agent Desktop
Correct Answer: A,C 🗳️
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
- A. Short Message Service
- B. Web Communication
- C. Instant Messaging
- D. Voice Mail
Correct Answer: C,D 🗳️
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By Olga
