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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 55 - 65 |
| Related Certifications: | Avaya Call Management System (CMS) Avaya Aura Communication Manager |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | Approx. $125 - $150 USD |
| Passing Score: | Not publicly disclosed by Avaya |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Proctored: Onsite at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Avaya Aura CM and CMS is strongly recommended |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Communication Manager | 25% | - Integration with CMS - ACD and EAS configuration - Platform architecture and licensing |
| Topic 2: Call Routing and Vectoring | 20% | - Call treatment and queuing logic - Skill levels and routing strategies - Vector programming and VDN configuration |
| Topic 3: Reporting and Performance Management | 20% | - Data verification and validation - Real-time and historical reporting - Agent, split, and service level metrics |
| Topic 4: Avaya Call Management System (CMS) Fundamentals | 20% | - System administration and data collection - Installation and configuration - CMS architecture and components |
| Topic 5: Maintenance and Troubleshooting | 15% | - Diagnostic tools and log analysis - Backup, restore, and system health - Common implementation issues and fixes |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
To activate, which three options require an Avaya authorization password? (Choose three)
- A. features assigned to each user
- B. simultaneous CMS Supervisor logins
- C. the number of agents that the CMS can report on
- D. the number of ACDs that the CMS system can monitor
- E. the number of users that can be administered in the CMS
Correct Answer: B,C,D 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?
- A. converse-on
- B. collect-digits
- C. route-to-digits
- D. queue-to
Correct Answer: B 🗳️
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
- A. Perform a manual login from CMS Supervisor and execute the passwd command for that user.
- B. Write permission to the System Setup feature and write permission to UNIX.
- C. Log in as a CMS administrative user and execute the paaswd command for that user.
- D. Log in as root and execute the password command for that user.
Correct Answer: D 🗳️
In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?
- A. Agent
- B. Vector
- C. Skill
- D. Split
Correct Answer: C 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?
- A. Local
- B. External
- C. Integrated
- D. Adjunct
Correct Answer: C 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
By Myrna
