Exam Code: 642-242
Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
Certification Provider: Cisco
Corresponding Certification: Others

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Updated: Oct 04, 2026

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Cisco 642-242 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Cisco Unified Contact Center Enterprise Implementation (UCCEI)
Exam Number:	642-242
Exam Format:	Simulation-based questions, Scenario-based questions, Multiple choice
Certificate Validity Period:	3 years
Exam Duration:	90-120
Real Exam Qty:	55-65
Passing Score:	70-80%
Available Languages:	English
Related Certifications:	CCNP Collaboration Cisco Contact Center Certifications
Exam Price:	USD 125-150
Recommended Training:	Cisco UCCE Implementation Courses Cisco Learning Network - Contact Center Training
Exam Registration:	Cisco Certification Registration Pearson VUE Cisco Exams
Sample Questions:	Cisco 642-242 Sample Questions
Exam Way:	Computer-based exam delivered via Pearson VUE (online proctored or test center)
Pre Condition:	Recommended knowledge of Cisco Unified Contact Center Enterprise (UCCE) and networking fundamentals; CCNA or CCNP Collaboration level knowledge is recommended
Official Syllabus URL:	https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html

Cisco 642-242 Exam Syllabus Topics:

Section	Objectives
Scripting and Call Control	- Routing scripts design 1. Call flow scripting logic 2. Skill-based routing
Troubleshooting	- Common deployment issues - Call flow debugging
Cisco Unified Contact Center Enterprise Architecture	- UCCE system components and architecture 1. Router and Logger roles 2. Peripheral Gateway (PG) functions - Call flow and high-level design
Administration and Maintenance	- System monitoring and reporting - User and agent management
Configuration and Implementation	- Cisco CVP integration - Call routing configuration 1. Call treatment configuration 2. Dial plan setup
Installation and Deployment	- UCCE software installation 1. Component deployment sequence 2. Server prerequisites

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