Exam Code: 920-196
Exam Name: BCM 50/200/400 Sales Engineeing
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification

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Updated: Aug 01, 2026

No. of Questions: 65 Questions & Answers with Testing Engine

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Nortel 920-196 Exam Overview:

Certification Vendor:	Nortel Networks (later Avaya)
Exam Name:	Nortel BCM 50/200/400 Sales Engineering
Exam Number:	920-196
Related Certifications:	Nortel Business Communications Manager (BCM) certifications
Available Languages:	English
Exam Format:	Multiple choice (historical/legacy exam format)
Recommended Training:	Avaya Learning (BCM / legacy Nortel courses)
Exam Registration:	Avaya Training and Certification (legacy Nortel BCM programs)
Sample Questions:	Nortel 920-196 Sample Questions
Exam Way:	Historically computer-based exam delivered via Nortel/Avaya certification testing platforms (availability may now be retired).
Pre Condition:	No formal prerequisite publicly documented; knowledge of telephony or BCM systems recommended (legacy certification).

Nortel 920-196 Exam Syllabus Topics:

Section	Objectives
System Configuration and Deployment Basics	- Network integration and connectivity - Initial setup and provisioning concepts
Administration and Troubleshooting Concepts	- System management tools overview - Basic fault isolation and resolution concepts
Telephony and Unified Communications Features	- VoIP and traditional telephony integration - Call routing, voicemail, and IVR features
Sales Engineering Fundamentals	- Customer requirement analysis - Solution mapping and product positioning
BCM Product Overview	- Core system capabilities and positioning - BCM 50 / 200 / 400 platform architecture

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