Exam Code: 9L0-402
Exam Name: Support Essentials 10.5
Certification Provider: Apple
Corresponding Certification: ACHDS

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Updated: Jul 22, 2026

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Apple 9L0-402 Exam Overview:

Certification Vendor:	Apple
Exam Name:	Mac OS X Support Essentials 10.5
Exam Number:	9L0-402
Exam Format:	Multiple-choice, Scenario-based
Available Languages:	English
Exam Duration:	120 minutes
Passing Score:	73%
Related Certifications:	Apple Certified Technical Coordinator (ACTC) Apple Certified System Administrator (ACSA)
Real Exam Qty:	70–90
Certificate Validity Period:	2 years
Exam Price:	$149–$200 USD
Recommended Training:	Apple Support Essentials 10.5 Official Course
Exam Registration:	Apple Certification System Pearson VUE Registration
Sample Questions:	Apple 9L0-402 Sample Questions
Exam Way:	Computer-based test (CBT) at Pearson VUE centers or online proctored
Pre Condition:	No mandatory prerequisites; recommended 6+ months of Mac OS X support experience
Official Syllabus URL:	https://training.apple.com/us/en/it/certifications/retired

Apple 9L0-402 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Installation and Configuration	20%	- Installing Mac OS X 10.5 Leopard - Software updates and upgrades - System setup and initial configuration
Topic 2: File Systems and Storage	15%	- Disk Utility and volume management - File recovery and backup options - HFS+ file system structure
Topic 3: Network Configuration	15%	- TCP/IP configuration and services - Network sharing and file services - VPN, AirPort, and network troubleshooting
Topic 4: System Maintenance and Troubleshooting	15%	- Resolving hardware and software conflicts - System logs and diagnostic tools - Startup process and boot modes
Topic 5: User Accounts and Security	20%	- File permissions and ownership - Managing user and group accounts - Keychain, FileVault, and security settings
Topic 6: Applications and Processes	15%	- Application management and compatibility - System processes and Activity Monitor - Troubleshooting application issues

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PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.

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