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Apple 9L0-415 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | OS X Support Essentials 10.9 |
| Exam Number: | 9L0-415 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Exam Price: | $149 USD |
| Related Certifications: | Apple Certified Technical Coordinator (ACTC) |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-Based |
| Passing Score: | 73% |
| Available Languages: | English |
| Real Exam Qty: | 80-100 |
| Recommended Training: | OS X Support Essentials 10.9 Course |
| Exam Registration: | Apple Certification Portal Pearson VUE Registration |
| Sample Questions: | Apple 9L0-415 Sample Questions |
| Exam Way: | Computer-based testing at authorized Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended to have 6+ months of Mac OS X support experience |
| Official Syllabus URL: | https://training.apple.com/certification |
Apple 9L0-415 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 18% | - Update and upgrade OS X - Set up initial configuration - Install OS X Mavericks |
| Topic 2: File Systems and Storage | 15% | - HFS+ and Core Storage - File system maintenance - Disk Utility and volume management |
| Topic 3: Network Configuration | 17% | - File sharing and remote access - Configure network services - Network protocols and troubleshooting |
| Topic 4: System Maintenance and Troubleshooting | 15% | - System logs and recovery tools - System startup and recovery - Diagnose hardware and software issues |
| Topic 5: User Accounts and Security | 20% | - FileVault and system security - Manage user and group accounts - Keychain and permissions |
| Topic 6: Applications and Processes | 15% | - Manage applications and processes - Launch services and frameworks - Application compatibility |
Apple OS X Support Essentials 10.9 Sample Questions:
1. In OS X Mountain Lion, where do most applications that are NOT sandboxed store their user-specific preferences?
A) In a preferences database file in ~/Library/
B) In .DS_Store files, at the root level of ~/
C) In application-specific preferences files in ~/Library/Preferences/
D) In a preferences database file in /Library/
2. How do you identify the ownership and permissions of a file or folder in the Finder?
A) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
B) A Service Set Identifier, or SSID, is used to identify a Wi-Finetwork name and associated configuration.
C) A user's home folder permissions can be reset from the Reset Password application on OS X Recovery.
D) Standard UNIX file system permissions allow only for permissions to be set for one owner, one group, and all others. ACLs, on the other hand, allow for an essentially unlimited list of permissions entries.
3. What do the terms "interface," "protocol," and "service" mean in relation to computer networks?
(No Answer)
A) A Service Set Identifier, or SSID, is used to identify a Wi-Fi network name and associated configuration.
B) An interface is any channel through which network data can flow. Hardware network interfaces are defined by physical network connections, and virtual network interfaces are logical network connections that ride on top of hardware network connections. A protocol is a set of rules used to describe a specific type of network communication. Protocols are necessary for separate network devices to communicate properly. Finally, a network service (as it pertains to Network preferences) is the collection of settings that define a network connection.
C) Client software is used to access network services provided by server software. The connection is established using a common network protocol known by both the client and server software. Thus, the client and server software can be from different sources.
D) A Safe Boot is initiated c. by holding down the Shift key during system startup
4. The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
A) How can you acquire the OS X Mavericks installer?
B) What are the system requirements for using FileVault 2?
C) How can you reset a user's home folder permissions?
D) Where can you locate the system version number, build number, andserial number? What's the significance of these numbers?
5. How can you ensure that previously deleted items are securely erased?
A) The four erase options in Disk Utility are:
Fastest, which simply replaces the volume's directory structure
A second choice, which provides good security by writing zeros on top of all the previous disk data
A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data
Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
B) The master password is used to reset local account passwords.
C) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.
D) From the Erase tab in Disk Utility, you can choose to securely erase the free space of a disk or volume. This securely erases any previously deleted files on the selected disk or volume
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
By Odelia
