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SAP C-BOSUP-90 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Passing Score: | 60% |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80 |
| Exam Price: | $520–$670 USD (varies by region) |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Platform |
| Certificate Validity Period: | 12 months (requires annual renewal) |
| Recommended Training: | SAP Solution Manager Incident Management SAP BusinessObjects Support Fundamentals |
| Exam Registration: | SAP Certification Hub SAP Training & Certification Shop |
| Sample Questions: | SAP C-BOSUP-90 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes |
| Official Syllabus URL: | https://training.sap.com/certification/c-bosup-90-sap-certified-support-associate-incident-management-with-sap-businessobjects |
SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident Management Fundamentals | 20% | - Message lifecycle and status handling - SLA definitions and priority levels - ITIL & SAP support processes |
| Topic 2: Support Best Practices & Escalation | 15% | - Communication with customers and SAP support - Reproducing and documenting issues - Root cause analysis and resolution tracking |
| Topic 3: Troubleshooting & Support Tools | 20% | - Log files analysis and interpretation - Remote support and diagnostics tools - SAP Notes and knowledge base search |
| Topic 4: SAP Solution Manager Service Desk | 25% | - Incident Management Work Center - Message escalation and forwarding - CRM_DNO_MONITOR and INCMAN transactions |
| Topic 5: SAP BusinessObjects Architecture & Components | 20% | - Adaptive Processing Server, Web Application Container - Central Management Server (CMS), Input/Output File Repository - BI Platform architecture |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?
A) Sales Executive
B) Support Coordinator
C) Service Consultant
D) Incident Processor
2. Which of the following deliverables is part of both Enterprise and Standard Support?
A) 24*7 End-to-end Root Cause Analysis
B) SLA based delivery
C) 24*7 support advisory interaction
D) Access to SAP Notes database
3. What is SAP PartnerEdge?
A) A product oriented on business processes of small and midsize companies.
B) A program for SAP Channel partners focused on small and midsize companies.
C) A platform to implement, support, operate and monitor your enterprise solutions.
D) A tool integrated in SAP Solution Manager.
4. What do you configure to enable Root Cause Analysis for a customer?
A) All system landscape components
B) A single Diagnostic Agent
C) Technical System and Diagnostic Configuration for each component
D) A bridged central Solution Landscape Directory to SAP Solution Manager
5. What is SAP Solution Manager?
A) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
B) It is an application that is part of the SAP Supply Chain Management application.
C) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
D) It is a relational database system that can be used as an alternative to databases from other vendors.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
By Sabina
