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SAP C-C4HFSM-91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Exam Price: | $500 USD / €450 EUR |
| Exam Format: | Multiple choice, Multiple response |
| Exam Duration: | 180 minutes |
| Passing Score: | 68% |
| Real Exam Qty: | 80-88 |
| Related Certifications: | SAP Certified Application Associate - SAP Field Service Management |
| Available Languages: | English |
| Certificate Validity Period: | Retired, no longer active |
| Recommended Training: | SAP Training Shop SAP Learning Hub |
| Exam Registration: | Pearson VUE SAP Certification Hub |
| Sample Questions: | SAP C-C4HFSM-91 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Field Service Management concepts; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_c4hfsm_91-sap-certified-application-associate-sap-field-service-management-19q1 |
SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Activity assignment and optimization - Resource planning and scheduling |
| Service Execution & Completion | 16% | - Effort, material, and expense recording - Service call lifecycle - Forms, reports, and documentation |
| Integration & Extensibility | 14% | - Smart forms and customizations - Security and permissions - Integration with SAP Service Cloud / C/4HANA |
| Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
| SAP Field Service Management Fundamentals | 12% | - Core business processes - Solution overview and architecture - Navigation and basic administration |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Offline functionality and data synchronization - Field service mobile app features |
| Master Data Management | 12% | - Organizational structure configuration - Equipment, item, and service call setup - Partners, skills, and service contracts |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. What are possibilities of customizing the field service app? Choose Three correct answers.
A) I can display / undisplay menus and buttons via permission system.
B) I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)
C) I can develop new offline menus for the app
D) I can display the company's logo in the !Pad app
E) I can develop online reports for the mobile app
2. Is it possible to trigger a sync-process each time you open the mobile app? Determine whether this statement is True or False.
A) True
B) False
3. As an administrator, which actions can you take on the time and Material journal tab? Choose Three correct answers.
A) Release
B) Approve
C) Review
D) Delete
E) Close
4. Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
A) Master Data
B) Planning and Dispatching
C) Administration
D) Smart forms and Feedback
5. Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.
A) Branding
B) Workflow assignments
C) Moment-sets
D) QR codes
Solutions:
| Question # 1 Answer: B,D,E | Question # 2 Answer: A | Question # 3 Answer: B,C,D | Question # 4 Answer: D | Question # 5 Answer: D |
By Chapman
