Exam Code: C9020-971
Exam Name: IBM Enterprise Storage Technical Support
Certification Provider: IBM
Corresponding Certification: Certified Specialist

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Updated: Oct 17, 2026

No. of Questions: 55 Questions & Answers with Testing Engine

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IBM C9020-971 Exam Overview:

Certification Vendor:	IBM
Exam Name:	IBM Enterprise Storage Technical Support V4
Exam Number:	C9020-971
Passing Score:	63% - 65%
Certificate Validity Period:	Retired
Available Languages:	English
Exam Price:	USD 200
Exam Format:	Multiple Choice, Simulation, Drag and Drop
Real Exam Qty:	55 - 61
Exam Duration:	90 minutes
Recommended Training:	IBM Redbooks IBM Training and Skills
Exam Registration:	Pearson VUE IBM Exam Registration
Sample Questions:	IBM C9020-971 Sample Questions
Exam Way:	Computer-based test at Pearson VUE centers or online proctored
Pre Condition:	Recommended 1–2 years of experience supporting IBM enterprise storage systems
Official Syllabus URL:	https://www.ibm.com/training

IBM C9020-971 Exam Syllabus Topics:

Section	Weight	Objectives
Maintenance and Support	15%	- Replacement Procedures - Firmware and Software Upgrades - Support Portal and Resources
Installation and Configuration	25%	- Software Setup and Initialization - Network Connectivity and SAN Configuration - Hardware Installation - System Planning and Requirements
IBM Storage Product Overview	20%	- DS8000 Series - XIV Storage System - IBM Spectrum Storage Suite - FlashSystem Family - Storwize / SAN Volume Controller
Troubleshooting and Problem Determination	25%	- Error Log Analysis - Performance Issues - Diagnostic Tools and Utilities - Connectivity and Path Failures
Backup, Recovery and Data Protection	15%	- Snapshot and FlashCopy - Archive and Retention - Replication and Mirroring

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?

A. Check Systems Storage Interoperation Center
B. Verify the solution using IBM Red Books
C. Perform a proof-of-concept
D. Consult the installation guide

Reveal Solution Discussion 0

Correct Answer: C 🗳️

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Question #2

A customer currently owns a Scalar LTO-5 SAS single drive autoloader.
Planned future growth requires a tape library with capacity of four LTO-6drives and 40 data cartridges.
Which IBM product meets the requirement while minimizing impact on the budget?

A. TS3310
B. TS3100
C. TS3200
D. TS2900

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Question #3

A customer wants a new tape library. The customer currently uses LTO-4 tapes but has some older archive tapes on LTO-3.
What is the highest level tape drive the customer can install and still read the older archive tapes and write to current tapes?

A. LTO-4
B. LTO-3
C. LTO-5
D. LTO-6

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Question #4

Which XIV Gen3 replication feature provides the ability for a remote target volume to be initialized without requiring the concepts of the source volume to be re-replicated over an inter-site link?

A. Quick Initialization
B. Asynchronous Replication
C. Offline Initialization
D. Synchronous Replication

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Question #5

A customer needs an enterprise storage system with grid architecture to make storage management easier.
Which storage system meets the customer's requirements?

A. XIV System
B. N series
C. DS8870
D. FlashSystem 840

Reveal Solution Discussion 0

Correct Answer: D 🗳️

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