Exam Code: C9510-526
Exam Name: IBM Application Integration Middleware L1 Support Application Development
Certification Provider: IBM
Corresponding Certification: WebSphere

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Updated: Jul 31, 2026

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IBM C9510-526 Exam Overview:

Certification Vendor:	IBM
Exam Name:	IBM Application Integration Middleware L1 Support Application Development
Exam Number:	C9510-526
Real Exam Qty:	55-61
Exam Duration:	120 minutes
Related Certifications:	IBM WebSphere IBM Integration Bus
Available Languages:	English
Exam Format:	Multiple Choice
Exam Price:	Approx. $200 USD (varies by region)
Passing Score:	63%
Certificate Validity Period:	Not specified
Recommended Training:	IBM Redbooks for Integration IBM Integration Bus Education
Exam Registration:	IBM Certification Registration Pearson VUE Testing
Sample Questions:	IBM C9510-526 Sample Questions
Exam Way:	Proctored online or at authorized test centers
Pre Condition:	Basic knowledge of IBM Integration Bus, application integration concepts, and IT support procedures; no formal prerequisite exam required
Official Syllabus URL:	No longer available (retired exam)

IBM C9510-526 Exam Syllabus Topics:

Section	Weight	Objectives
Problem Determination & Analysis	25%	- Log collection and interpretation - Common errors and resolution steps - Trace and diagnostic tools - EcuRep and Assist on Site (AOS) usage
L1 Support Processes & PMR Management	30%	- Problem Management Record (PMR) lifecycle - Severity levels and response guidelines - CallCenter and OneTeam tools usage - Escalation procedures to L2/L3 support
Technical Documentation & Customer Support	20%	- Support metrics: HPP, EPSAR reporting - Writing clear technical communications - IBM Redbooks, Technotes, and Techdocs
IBM Integration Bus Architecture & Runtime	25%	- Security and access control - IBM Integration Bus v10 core components - Message flows and execution groups - Runtime topology and deployment models

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A Level 1 support professional is working with a customer and notices the customer is getting more and more upset. The Problem Management Record (PMR) is being handled properly and the Level 1 support professional inquires if there are other issues being experienced outside of this PMR. The customer states that they have 12 PMRs open across WebSphere Application Server, WebSphere MQ. and WebSphere Message Broker. They are very frustrated as all of their PMRs are severity/priority 1 and they are not receiving any resolution.
What should the Level 1 support professional do?

A) Advise the customer to get with their Customer Support Rep to add the PMRs to their CritSit.
B) Advise the customer that it takes time and many cycles to resolve a PMR and to be more patient.
C) Advise the customer a Proactive Critical Situation (CritSit) is being opened.
D) Advise the customer that IBM is doing everything possible to resolve their PMRs.

2. Which one of the following functions is provided by the Technical Support organization flashes?

A) List by product. Activity last month. List by Doc ID
B) Advanced Search, List by submitter. Activity last month
C) Search, List by Product ID, Activity last 12 month
D) List by Product Activity last 12 month. Search by submitter

3. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A) IBMBluebooks
B) IBMTechbooks
C) IBMTechnotes
D) IBMRedbooks

4. Where can a published Technotebe found?

A) in RETAIN
B) inCallCenter
C) on the IBM Support Web site
D) in the LI Support teamroom

5. What is the usage of the Post Sales database (PSdb) Web site?

A) It allows both customers and Support professionals to search for their problem in other reported PMRs.
B) It allows the customers to search for their problem in other reported Problem Management Records (PMRs)
C) It helps support professionals determine what documents they will need from the customer according to their product.
D) It allows the Support Professionals to search for their problem in other reported PMRs.

Solutions:

Question # 1
Answer: C

Question # 2
Answer: B

Question # 3
Answer: D

Question # 4
Answer: C

Question # 5
Answer: C

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