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What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Passing score: 70%
Duration of Exam: 130 minutes
Number of questions: 60
Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.
Language of Exam: English
Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.
Examination platform: Online proctored or on-site
Difficulty in Writing Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Every exam can become a difficult one if not well prepared. Lots of study material for this exam is available online, at the official website, and in the form of CIS-SM exam dumps. If students practice these exam dumps and take the CIS-SM practice exams, they can surely overcome the exam difficulty and clear the exam with good grades. Below is a list of topics that students usually find difficult and challenging. Make sure you cover them in detail.
If you have a clear understanding of the following fields, you will have a decent probability of passing CIS-SM:
- Configuration of management databases such as CI class management and CMDB identification
- Concepts of Service Mapping Pattern Design
- SM Configurations, tuning, application, and properties, including event management, demand management, resource management & management of timesheets
ServiceNow CIS-SM Exam Syllabus Topics:
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.
Service Mapping Pattern Design
- Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
- Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
- Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
- Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
Service Mapping Configuration 20%
- Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
- Credentials, Service Maps, Schedules, Service
- Service Configuration (i.e. Entry points, CI Types,
- Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
- Groups, Technical Services, Service creation)
Discovery Configuration
- Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
- Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
- Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
Event Management
- Alerts (i.e. Task Templates, Alert Rules, CI Binding)
- Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
- Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
Configuration Management Database
- CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
- CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)
Service Mapping Engagement Readiness
- Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
- Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)
The CIS-SM exam dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.
By Andrew
