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Salesforce EX-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Experience Cloud Consultant |
| Exam Number: | EX-101 |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Exam Price: | $200 USD |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Duration: | 105 minutes |
| Passing Score: | 68 |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Sample Questions: | Salesforce EX-Con-101 Sample Questions |
| Exam Way: | Online proctored exam at authorized testing centers or remotely |
| Pre Condition: | Recommend having at least 6-12 months of hands-on Experience Cloud implementation experience. Salesforce Administrator certification is recommended but not required. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/experiencecloudconsultant |
Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Develop user adoption strategy and documentation - Create training materials and end-user guides - Plan and execute change management activities - Define support processes and escalation paths |
| Topic 2: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Define scope and create solution design - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges |
| Topic 3: Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Conduct user feedback collection and optimization - Implement error handling and logging |
| Topic 4: Implementation and Integration | 28% | - Implement search functionality and content tagging - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers - Configure email and notification templates - Build and configure Experience Builder pages and components - Implement Einstein bots and chat functionality |
| Topic 5: Solution Design and Business Logic | 28% | - Configure navigation, menus, and site structure - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Design Experience Cloud site architecture (themes, templates, branding) - Design data access and visibility rules - Implement security model (profiles, permission sets, sharing rules) |
Salesforce Certified Experience Cloud Consultant Sample Questions:
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's sitemanager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
- A. Check whether manual sitemap refresh happens on the last day of every month.
- B. Check whether a custom robots.txt file to control indexing has been created.
- C. Check whether the Experience site is public and activated. Pencil & Paper
- D. Check whether the SEO Institute has provided the approval for the site with end date.
Correct Answer: B,C 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloudto build the HR help desk app Whet should NTO consider when building the MR help desk app?
- A. The HR help desk app can centralize knowledge and self service in to one experience site.
- B. The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.
- C. HR user profits is only available in Enterprise and Performance Editions with HR permission sat license.
- D. MR user profile is only available in Employee Cloudwith Employee permission set license.
Correct Answer: A 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
An Experience site is built inan Unlimited org. Some of the pages within the site are exposed to guest users.
How many page views are allowed per month?
- A. 100,000
- B. 500,000
- C. 5 million
- D. 1 million
Correct Answer: C 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
- A. Partner Central
- B. Help Center
- C. Customer Account Portal
- D. Customer Service
Correct Answer: C 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?
- A. Customer Community Plus license does not allow access to custom objects.
- B. Customer Community Plus license allows only up to 2 million users per org.
- C. Customer Service template does not allow downloading documents out-of-the-box.
- D. Customer Service template does not allow record pages for custom objects out-of-the-box.
Correct Answer: B 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
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By Josephine
