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Salesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Field Service Consultant |
| Exam Number: | FS-Con-101 |
| Exam Duration: | 105 minutes |
| Exam Price: | USD 200 |
| Related Certifications: | Salesforce Certified Service Cloud Consultant |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English |
| Passing Score: | 63% |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | Maintenance required with each release cycle |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online (Proctored) or Onsite (Testing Center) |
| Pre Condition: | Salesforce Administrator credential is recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/fieldserviceconsultant |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Work Orders | 23% | - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage |
| Topic 2: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 3: Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Topic 4: Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking |
| Topic 5: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 6: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 7: Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
| Topic 8: Managing Scheduling and Dispatch | 28% | - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Explain the difference between global, local, and emergency scheduling - Given a scenario, determine the appropriate dispatch and scheduling settings - Determine the appropriate optimization rules and service objectives for a scenario |
Salesforce Certified Field Service Consultant Sample Questions:
1. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
A) Appointment List
B) Color Palettes
C) Gantt
D) Gantt Map
2. Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
A) FSL Dispatcher License
B) FSL Agent License
C) FSL Admin License
D) FSL Resource License
3. Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
A) Create the Service Territory Location as a Location lookup field.
B) Add the Service Territory Location Related List on the Service Territory page layout.
C) Create the Service Territory Location as a Service Territory lookup field.
D) Add the Service Territory Location Related List on the Location page layout.
4. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
A) Use Work Orders and define a hierarchy.
B) Use Products and Product Families.
C) Use Assets and define a hierarchy.
D) Use Orders and Order Products.
5. An extreme whether situationimpacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?
A) Resource Schedule optimization
B) Emergency scheduling
C) Customer first scheduling
D) Global optimization
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: B,D | Question # 4 Answer: C | Question # 5 Answer: D |
By Georgia
