Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional

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Updated: Sep 10, 2026

No. of Questions: 62 Questions & Answers with Testing Engine

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Genesys GCP-GC-ADM Exam Overview:

Certification Vendor:	Genesys
Exam Name:	Genesys Cloud Certified Professional - Contact Center Administration
Exam Number:	GCP-GC-ADM
Passing Score:	65%-70%
Exam Price:	249-250 USD
Real Exam Qty:	45-60
Related Certifications:	GCP-GC-IMP GCP-GC-REP
Certificate Validity Period:	2 years
Exam Format:	Multiple-answer, Multiple-choice, Scenario-based
Exam Duration:	90-120
Available Languages:	Japanese, English
Recommended Training:	Genesys Cloud Contact Center Administration Course
Exam Registration:	Pearson VUE Registration Genesys Beyond Certification Portal
Sample Questions:	Genesys GCP-GC-ADM Sample Questions
Exam Way:	Online proctored or at authorized Pearson VUE test centers
Pre Condition:	No mandatory prerequisites; Genesys Cloud Certified Associate (GCA-GC) recommended plus 3-6 months hands-on experience
Official Syllabus URL:	https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

Certifications In Configuration Management

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Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

What is the Exam Cost of Genesys GCP GC ADM Exam

GCP Certification Exam Cost is $249 (USD) which can be done via e-mail. The exam cost is applicable only once. There will be no need to re-applying or re-attempting the exam for any other reason.

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Genesys GCP-GC-ADM Exam Syllabus Topics:

Section	Weight	Objectives
Genesys Cloud Platform Overview & Architecture	20%	- Contact center licensing models - Platform components and services - Security and compliance fundamentals
Architect Flows & IVR	20%	- Inbound/outbound call flows - Data actions and integrations - Prompts, menus, and self-service
Reporting, Analytics & Quality Management	10%	- Quality evaluation and recording - Dashboards and real-time monitoring - Standard and custom reports
Telephony, Trunks & Outbound	10%	- Outbound dialing modes - SIP trunks and phone configuration - Campaign and contact list setup
User, Roles, and Permissions Management	15%	- Role-based access control - Agent and supervisor configuration - Organizations, divisions, and sites
Contact Center Configuration & Routing	25%	- Wrap-up codes and after-call work - Queues, skills, and language routing - ACD processing and flow design

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