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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?
A) The IVR must be configured to accept voice messages.
B) The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
C) All agents must have personal WhatsApp accounts.
D) The customer must use a specific brand of phone.
2. What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?
A) Agent login credentials and customer data transmitted could be intercepted.
B) The IVR prompts will not play correctly.
C) Voice quality may be reduced.
D) Call recording functionality will be disabled.
3. When implementing a single sign-on (SSO) solution for the AICC UAP, which standard protocol is commonly used for exchanging authentication and authorization data between identity providers and service providers?
A) HTTP (Hypertext Transfer Protocol)
B) SIP (Session Initiation Protocol)
C) RTP (Real-time Transport Protocol)
D) SAML (Security Assertion Markup Language)
4. The Erlang B formula is used specifically for calculating the number of trunk lines required based on offered traffic and a target Grade of Service, not the number of agents.
A) True
B) False
5. Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?
A) Media Server
B) Text-to-Speech (TTS) engine
C) Automatic Speech Recognition (ASR) engine
D) ICD Router
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
By Jerome
