Exam Code: HP0-671
Exam Name: Intermediate Customer Service Skills Level 2
Certification Provider: HP
Corresponding Certification: HP Certification II

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Updated: Jul 27, 2026

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HP HP0-671 Exam Overview:

Certification Vendor:	HP (Hewlett-Packard)
Exam Name:	Intermediate Customer Service Skills Level 2
Exam Number:	HP0-671
Exam Duration:	Not officially published / varies by delivery provider
Exam Price:	Varies by region and test provider
Passing Score:	Not publicly disclosed
Certificate Validity Period:	Not officially specified
Available Languages:	English
Real Exam Qty:	Approximately 100 (varies by exam version)
Exam Format:	Multiple choice, Scenario-based judgment questions, Timed data accuracy section
Related Certifications:	HP Customer Service Skills Level 1 HP Customer Service Skills Level 2 (foundation track)
Recommended Training:	Customer service skills practice resources (general)
Exam Registration:	HP Certification / HP Enterprise Learning Portal (historical reference)
Exam Way:	Computer-based exam delivered via authorized testing platforms (online or test center depending on region/provider)
Pre Condition:	No formal prerequisites required; suitable for entry-level customer service roles.
Official Syllabus URL:	https://www.hp.com

HP HP0-671 Exam Syllabus Topics:

Section	Objectives
Topic 1: Customer Service Decision Making	- Evaluating customer scenarios 1. Selecting best response options 2. Judging effectiveness of actions - Problem resolution and escalation
Topic 2: Accuracy and Attention to Detail	- Comparing customer data sets - Identifying errors under time pressure
Topic 3: Customer Interaction and Communication	- Written and verbal communication skills - Professional tone and customer engagement - Handling customer queries and requests

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