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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL certification owner) |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL-F (EXIN legacy: EX0-001 / ITIL 4 Foundation varies by provider) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice, Closed book, Computer-based exam |
| Certificate Validity Period: | 3 years (renewal required under ITIL certification renewal scheme) |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40 questions) |
| Available Languages: | English, German, French, Spanish, Japanese, Portuguese, Chinese |
| Exam Price: | Varies by region and provider (approx. USD 300–500 equivalent) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Specialist ITIL 4 Practice Manager |
| Recommended Training: | Axelos ITIL Resources (ITSM guidance) PeopleCert Official ITIL 4 Training |
| Exam Registration: | EXIN ITIL Certification Information PeopleCert ITIL 4 Certification Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or authorized test center (onsite), depending on provider |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT services is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/itil-4 |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value creation through services
|
| Topic 2: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 3: ITIL Guiding Principles | - Core guiding principles
|
| Topic 4: The Four Dimensions of Service Management | - Partners and suppliers - Organizations and people - Information and technology - Value streams and processes |
| Topic 5: ITIL Practices Overview | - Technical management practices - Service management practices - General management practices |
EXIN ITIL Foundation Sample Questions:
1. Remediation planning is a key part of which process?
A) Availability management
B) Change management
C) Financial management for IT services
D) Capacity management
2. Which is the correct combination of items that makes up an IT service?
A) People, process and customers
B) Information technology, people and processes
C) Information technology, networks and people
D) Customers, providers and documents
3. Which of the following is an enabler of best practice?
A) Technology
B) Internal experience
C) Academic research
D) Standards
4. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
A) Service design
B) Service operation
C) Service transition
D) Service strategy
5. What do customer perceptions and business outcomes help to define?
A) Total cost of ownership (TCO)
B) Governance
C) The value of a service
D) Key performance indicators (KPIs)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
By Gemma
