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EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN (accredited ITIL certification provider under PeopleCert/Axelos scheme) |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL4 Foundation |
| Certificate Validity Period: | No fixed expiration (ITIL 4 Foundation certification is generally valid indefinitely) |
| Real Exam Qty: | 40 |
| Available Languages: | English, German, French, Spanish, Japanese, Portuguese, Chinese (Simplified) |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple-choice questions, Closed book, Online proctored or onsite |
| Passing Score: | 65% (26 out of 40 questions) |
| Exam Price: | Approx. 250–350 USD (varies by region and provider) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Recommended Training: | PeopleCert Official ITIL Training AXELOS ITIL 4 Overview |
| Exam Registration: | EXIN ITIL Foundation Certification Page PeopleCert ITIL Certification Portal |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required; recommended familiarity with IT service management concepts |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-itil-foundation/ |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The Four Dimensions of Service Management | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
| Topic 2: ITIL Practices Overview | - Technical management practices - Service management practices - General management practices (e.g., incident, change, problem management) |
| Topic 3: Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| Topic 4: ITIL Service Value System (SVS) | - Governance - Service value chain - Continual improvement - Guiding principles |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which skill is an essential part of the 'service level management' practice?
A) Listening
B) Diagnosis
C) Technical knowledge
D) Problem analysis
2. Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?
A) Service level management
B) Service request management
C) Supplier Management
D) Service desk
3. Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed
A) 1 and2
B) 1 and 4
C) 2 and 3
D) 3 and 4
4. Which is one of the MAIN concerns of the 'design and transition' value chain activity?
A) Understanding the organization's vision
B) Understanding stakeholder needs
C) Meeting stakeholder expectations
D) Ensuring service components are available
5. Which is a recommendation for applying the guiding principle 'keep it simple and practical?
A) If a practice is easier to follow it is more likely to be adopted
B) Sometimes nothing from the current state can be re used
C) Fast does not mean incomplete
D) Communicate in a way the audience can hear
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
By Armand
