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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Exam Format: | Multiple-choice, Closed-book, Single answer, List selection |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Price: | $385 USD |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native language speakers) |
| Passing Score: | 65% (26/40) |
| Certificate Validity Period: | 3 years |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Danish, Polish, Finnish, Norwegian, Dutch |
| Recommended Training: | EXIN Accredited Training Providers Official ITIL 4 Foundation Study Material |
| Exam Registration: | EXIN Official Registration PeopleCert |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; no prior IT experience required |
| Official Syllabus URL: | https://www.exin.com/en/exams/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15% | - Focus on value - Keep it simple and practical - Collaborate and promote visibility - Think and work holistically - Progress iteratively with feedback - Optimize and automate - Start where you are |
| Organizational Structure and Roles | 10% | - Teams and groups - Key roles and responsibilities |
| Key Concepts of Service Management | 15% | - Services, service offerings, service relationships - Value, value co-creation, stakeholders - Service management as a practice |
| ITIL Practices | 30% | - Service management practices
|
| ITIL Service Value System | 20% | - Governance - Service value chain
- Continual improvement |
| Technology and Information Management | 10% | - Role of technology in service management - Information management principles |
EXIN ITIL 4 Foundation Sample Questions:
1. Which step of the 'continual management model' defines measurable targets?
A) How do we get there?
B) Where do we want to be?
C) Where are we now?
D) What is the vision?
2. Why should some service requests be fulfilled with no additional approvals?
A) To streamline the fulfilment workflow
B) To set user expectations for fulfilment times
C) To ensure that spending is properly accounted for
D) To ensure that information security requirements are met
3. What is included in the purpose of the 'continual improvement' practice?
A) Creating collaborative relationships with key suppliers to realize new value
B) Aligning the organization's practices and services with changing business needs
C) Identifying and continually improving relationships with and between stakeholders
D) Ensuring that delivery of services is properly assessed, monitored, and improved against targets
4. Which TWO types of competence are MOST important for service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills
A) 1 and 4
B) 2 and 3
C) 1 and 2
D) 3 and 4
5. Which practice guarantees that users have a range of access channels to choose from to report problems?
A) Incident management
B) Service level management
C) Change enablement
D) Service desk
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
By Tracy
