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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFNDV4 (commonly referred to as ITIL 4 Foundation) |
| Available Languages: | English, Arabic, Chinese (Simplified), French, German, Japanese, Portuguese, Spanish |
| Passing Score: | 65% (26 out of 40 correct answers) |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Duration: | 60 minutes |
| Exam Price: | Varies by region (~USD 250–500 equivalent) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Certificate Validity Period: | 3 years (PeopleCert certification validity policy) |
| Exam Format: | Multiple-choice, Closed book, Online proctored or test center |
| Recommended Training: | AXELOS ITIL 4 Resources PeopleCert Official ITIL 4 Foundation Training |
| Exam Registration: | ITIL Official Information (AXELOS/PeopleCert) PeopleCert ITIL Certification Page |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or in-person test center via PeopleCert |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT concepts is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Value System (SVS) | - Continual Improvement - Governance - Guiding Principles - Service Value Chain |
| Topic 2: The Four Dimensions of Service Management | - Partners and Suppliers - Organizations and People - Information and Technology - Value Streams and Processes |
| Topic 3: ITIL Management Practices | - General Management Practices Overview - Service Management Practices Overview - Technical Management Practices Overview |
| Topic 4: Key Concepts of Service Management | - Organizations, Service Providers, Service Consumers - Products and Services - Value and Value Co-Creation |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?
A) Where do we want to be?
B) Where are we now?
C) Take action
D) What is the vision?
2. What BEST describes a Service Level Agreement (SLA)?
A) A guideline document for internal IT teams without customer involvement
B) A legal contract between two vendors regulating financial penalties
C) A documented agreement between a service provider and a customer that identifies services and their agreed levels
D) An informal discussion between users and service providers about expectations
3. Which type of service relationship typically focuses on support and efficiency through standardized services?
A) Basic relationship
B) Partner relationship
C) Cooperative relationship
D) Collaborative relationship
4. What is the primary purpose of a product in ITIL digital product and service management?
A) To enable value co-creation by facilitating outcomes that customers want to achieve
B) To ensure regulatory compliance across digital services
C) To offer value to consumers through a defined configuration of resources
D) To replace service management practices with product management
5. What is a problem?
A) Root cause of one or more incidents
B) A service access request from users
C) An unplanned service interruption
D) An incident that impacts critical services
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
By Matthew
