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WGU Operations-Management Exam Overview:
| Certification Vendor: | Western Governors University (WGU) |
| Exam Name: | Operations Management Objective Assessment |
| Exam Number: | C215 (VDC2) |
| Exam Price: | Included in WGU tuition (no separate exam fee) |
| Certificate Validity Period: | No expiration (course completion within degree program requirements) |
| Passing Score: | Competency-based (Pass = Demonstrated proficiency; no fixed numeric score published) |
| Available Languages: | English |
| Exam Format: | Multiple-choice, Objective assessment, Online proctored exam |
| Real Exam Qty: | Typically ~50–70 multiple-choice questions (exact count may vary) |
| Exam Duration: | 120 minutes |
| Recommended Training: | WGU Course Material (C215 Operations Management) |
| Exam Registration: | WGU Student Portal |
| Sample Questions: | WGU Operations-Management Sample Questions |
| Exam Way: | Online proctored Objective Assessment via WGU learning platform |
| Pre Condition: | No formal prerequisites beyond enrollment in WGU program requirements |
| Official Syllabus URL: | https://www.wgu.edu/online-business-degrees.html |
WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Topic 2: Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Topic 3: Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Topic 4: Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Topic 5: Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
| Topic 6: Supply Chain and Inventory Management | - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations - Supply Chain Design and Logistics |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
A) Review and recommend product changes; satisfy customer needs; open communication
B) Enhance competition; understand consumer preferences; maintain communication with operations
C) Reward employees; motivate staff performance; manage operations planned changes
D) Baseline for managing quality process; investment in preventative costs; budgeting
2. Why is the marketing plan essential to the creation of the aggregate plan?
A) The marketing plan provides insight into operations goals and activities for the year.
B) Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
C) The actual market demand in the marketing plan is required to make adjustments to other plans.
D) Research and development in the marketing plan drives new products.
3. Why is capacity requirements planning (CRP) important?
A) It enables an assessment of employee production efficiency.
B) It provides the ability to compare available production capabilities to the planned workload.
C) It coordinates availability of materials for production processes.
D) It creates a transparent view of lead time and overtime usage in work centers.
4. What is a bottleneck in a flowchart?
A) Two stages operating independently
B) The longest task in the process
C) Multiple storage areas
D) The point where production is evened out
5. Which statement is true about capacity requirements planning (CRP)?
A) Production capacity is created for future production items.
B) Each product item is individually addressed regardless of relevant holistic processes.
C) Human capital adequacy is analyzed for given work centers and production items.
D) Available capacity is compared to calculated workloads of relevant items.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
By Lindsay
