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Pegasystems PEGAPCDC86V1 Exam Overview:
| Certification Vendor: | Pegasystems |
| Exam Name: | Pega Certified Decisioning Consultant (PCDC) 86V1 |
| Exam Number: | PEGAPCDC86V1 |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Scenario-Based, Drag-and-Drop |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Exam Price: | USD 175 |
| Available Languages: | English, French |
| Related Certifications: | Pega Certified System Architect (PCSA) Pega Certified Senior Decisioning Consultant |
| Recommended Training: | Pega Academy Self-Study Pega Customer Decision Hub 8.6 Training |
| Exam Registration: | Pega Academy Exam Page Pearson VUE Registration |
| Sample Questions: | Pegasystems PEGAPCDC86V1 Sample Questions |
| Exam Way: | Online proctored or onsite test center via Pearson VUE; retired June 30, 2022 |
| Pre Condition: | No mandatory prerequisites; recommended: basic Pega Platform knowledge, familiarity with Customer Decision Hub |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant |
Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Engagement Policies | 13% | - Create engagement strategies - Define engagement policies |
| Next-Best-Action Concepts | 8% | - Contact center value optimization - Define starting population - One-to-one customer engagement - Always-on outbound fundamentals |
| Contact Policy and Volume Constraints | 13% | - Tracking periods for policies - Prevent action overexposure - Outbound volume limiting |
| Decision Strategies | 25% | - Use predictive models - Design and build decision strategies - Implement eligibility rules - Simulate and test strategies |
| Channels | 10% | - Email offer delivery - Real-time containers - Third-party integration |
| AI and Arbitration | 8% | - AI-based prioritization - Action arbitration logic - Business rule prioritization |
| Actions and Treatments | 15% | - Outbound action configuration - Web offer presentation - Define and manage customer actions |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. To access a property from an unconnected component, you use the____________.
A) property value
B) component-dot-property construct
C) customer-dot-property construct
D) dot-property value directly
2. U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
A) Business levers
B) Context weighting
C) Engagement policies
D) Contact policies
3. As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)
A) Resource Planning
B) Accounting
C) Collections
D) Service
E) Retention
4. In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?
A) Set Property
B) None, properties are available
C) Proposition Data
D) Data Import
5. MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?
A) Make a call
B) Create a Facebook post
C) Send an email
D) Place a paid ad
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C | Question # 3 Answer: B,C,E | Question # 4 Answer: A | Question # 5 Answer: C |
By Pete
