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Updated: Jul 31, 2026

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SAP P_CRMSRV_70 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Professional - Service with SAP CRM 7.0
Exam Number:P_CRMSRV_70
Exam Duration:180 minutes
Certificate Validity Period:SAP certifications are typically valid for 2–3 years depending on program updates
Available Languages:English
Exam Format:Multiple choice, Multiple response
Passing Score:Approximately 63%
Related Certifications:SAP Certified Application Associate - CRM
Real Exam Qty:80
Exam Price:USD 550–600 (varies by region)
Recommended Training:SAP CRM Service Training Courses
Exam Registration:SAP Certification Hub
SAP Training and Certification Shop
Exam Way:Online proctored or SAP authorized test center (via SAP Certification Hub)
Pre Condition:Recommended: SAP CRM implementation experience and prior SAP CRM associate-level certification knowledge
Official Syllabus URL:https://training.sap.com/certification/

SAP P_CRMSRV_70 Exam Syllabus Topics:

SectionObjectives
Interaction Center (IC WebClient)- Agent desktop and interaction handling
  • 1. Customer interaction processing
    • 2. UI configuration and navigation
      Installed Base and Product Management- Installed base configuration
      • 1. Product registration and tracking
        • 2. Equipment and warranty management
          Customizing and Configuration- CRM customizing framework
          • 1. Workflow and rule setup
            • 2. Business role configuration
              SAP CRM Service Fundamentals- Service module architecture and integration
              • 1. CRM Service components overview
                • 2. Integration with ERP and external systems
                  Service Request and Case Management- Service request processing
                  • 1. Routing and escalation
                    • 2. Case creation and lifecycle
                      Service Contracts and Agreements- Contract setup and lifecycle
                      • 1. Pricing and billing integration
                        • 2. Service level agreements (SLA)

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