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Salesforce Certified Platform Strategy Designer Sample Questions:
1. A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
What is a rule strategy designers should follow when facilitating a brainstorming session?
A) Emphasize critique of proposed ideas.
B) Encourage participants to build on proposed ideas.
C) Explore qualitative assessment of proposed ideas.
2. Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.
Which Salesforce product should be considered for this business need?
A) Commerce Cloud
B) Revenue Cloud
C) Marketing Cloud
3. Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?
A) Increased number of Knowledge articles
B) Decreased bounce rate on document on pages
C) Decreased number of customer cases
4. A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?
A) Share stories from research that show the design team understands the customers' needs.
B) Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.
C) Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.
5. In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7
A) Criteria scorecard
B) Prioritization matrix
C) Business model canvas
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
By Beau
