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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) Omni channel Database
B) ORC
C) Email Manager
D) Agent Controller

2. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of the UCM Oceana component.
B) It provides a single location to view the status of each supported Oceana component.
C) It provides a single location to view the status of Cluster1 components.
D) It provides a single location to view the status of the UAC Oceana component.

3. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
B) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
C) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
D) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log

4. Which statement describes the function of the Context Store Snap-in?

A) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
B) It is an agent selection component based on attribute matching across all channels.
C) It is a normalized model for all resources and interactions that provides states for resources and interactions.
D) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.

5. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) Eke6 qw3S2K-NyAKSJny6A
B) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
C) f785b56c-364f-4acf-9620-b723a6ca43c6
D) PfPex14xShrmrqt2A8E7eIw

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