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Last Updated: Oct 11, 2026

No. of Questions: 98 Questions & Answers with Testing Engine

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ITIL ITIL-4-Transition Deutsch Practice Q&A's

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ITIL ITIL-4-Transition Deutsch Exam Syllabus Topics:

TopicDetails
Topic 1
  • Direct, Plan, and Improve: The topic covers the principles and methods of direction, planning, and improvement within the context of the SVS. ITIL v3 professionals will learn about the integration of GRC and how to use Communication and Organizational Change Management for direction, planning, and improvement.
Topic 2
  • Drive Stakeholder Value: Here, the ITIL v3 professionals will understand how to design customer journeys and shape demand for IT services. They will also learn how to define service offerings, onboard and offboard customers and users, and ensure continual value co-creation through service consumption and provisioning.
Topic 3
  • ITIL 4 Foundation: This topic covers the fundamental concepts of service management, including the ITIL guiding principles, the four dimensions of service management, and the ITIL service value system. ITIL v3 professionals will need to understand how these concepts interconnect to form the basis of IT service management.
Topic 4
  • Create, Deliver, and Support: The section involves understanding how to create, deliver, and support IT services. PeopleCert ITIL v3 professionals will learn how to plan and build a service value stream, as well as how to contribute to the creation, delivery, and support of services across the Service Value System (SVS) and value streams.
Topic 5
  • High-Velocity IT: The ITIL-4-Transition exam candidates need to understand the high-velocity nature of the digital enterprise and the demands it places on IT. This includes grasping the digital product lifecycle within the ITIL 'operating model' and the importance of the ITIL guiding principles for delivering high-velocity IT.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-mp-transition-2709

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ITIL 4 Managing Professional Transition (ITIL-4-Transition Deutsch Version) Sample Questions:

Question #1

Mit welchen wichtigen Interessengruppen sollten Dienstleister zusammenarbeiten?

  • A. Kunden
  • B. Lieferanten
  • C. Entwickler
  • D. Beziehungsmanager
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Welche der folgenden Aussagen gehört zum Zweck der Aktivität „Wertschöpfungskettenverbesserung“?

  • A. Sicherstellen, dass die Dienstleistungen die Erwartungen hinsichtlich Qualität, Kosten und Markteinführungszeit kontinuierlich erfüllen.
  • B. Sicherstellung der kontinuierlichen Verbesserung der Praktiken entlang der gesamten Wertschöpfungskette
  • C. Sicherstellen, dass ein gemeinsames Verständnis der Verbesserungsrichtung für Dienstleistungen im gesamten Unternehmen herrscht.
  • D. Kontinuierliches Engagement und gute Beziehungen zu allen Stakeholdern sicherstellen.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

Welcher der folgenden Begriffe eignet sich am besten zur Beschreibung der Funktionalität eines Dienstes?

  • A. Ausgabe
  • B. Ergebnis
  • C. Garantie
  • D. Hilfsprogramm
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

Ein Dienstleister plant eine umfassende Änderung seiner Dienste und der Art und Weise, wie er diese bereitstellt. Das Projekt wird zahlreiche Änderungen an den Arbeitsabläufen der Mitarbeiter beinhalten. Der Dienstleister rechnet mit Widerständen gegen diese Veränderungen und möchte die Kommunikation sensibel steuern. Welcher Ansatz ist am geeignetsten?

  • A. Verwenden Sie eine Mischung aus Kommunikationsmethoden und stellen Sie sicher, dass ein Feedback-Mechanismus enthalten ist, der bei Bedarf die Wahrung der Anonymität ermöglicht
  • B. Nutzen Sie Instant Messaging sowohl für die Kommunikation als auch für den Empfang von Feedback, um eine schnelle Reaktion für alle betroffenen Mitarbeiter sicherzustellen.
  • C. Verwenden Sie eine Mischung aus Kommunikationsmethoden und stellen Sie sicher, dass das erhaltene Feedback offen in einem öffentlichen Forum geteilt wird, um die Sichtbarkeit zu erhöhen
  • D. Senden Sie eine E-Mail an die betroffenen Mitarbeiter und stellen Sie sicher, dass so viele Details wie möglich enthalten sind, um die Transparenz zu fördern
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

Welche Aktivität wird vom Leitprinzip „Fang dort an, wo du bist“ NICHT empfohlen?

  • A. Einbeziehung von Personen, die mit einem Dienst nicht vertraut sind, bei der Beobachtung und Bewertung seiner Aktivitäten
  • B. Bestehende Prozesse verwerfen, bevor deren Nutzen bewertet wird
  • C. Verwendung von Quelldaten zur Vermeidung unbeabsichtigter Datenverzerrungen in Berichten
  • D. Anwendung des Risikomanagements bei der Einführung neuer Prozesse
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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