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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Update resource manager
B) Update SR reference
C) Update resource member
D) Delete message
E) Delete activity

2. Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
D) In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.

3. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It does not require matching passwords between Engagement Cloud and DCS.
B) It enablesanonymous users to search the DCS knowledge base.
C) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D) It is configured exclusively via the Engagement Cloud Security Console.

4. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Start/Stop
B) Interval
C) Available
D) Duration
E) Time Period

5. What is the main function of the Data Security Policies?

A) defines the privileges and roles a particular user can have
B) defines the data a particular user can see and/or modify
C) defines the actions a particular user can do
D) defines the views or functionalities the user can access
E) defines the views the application can access

Solutions: