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| Section | Objectives |
|---|---|
| Topic 1: Account Administration | - Account management tasks - User roles and security settings |
| Topic 2: Initial Configuration and Deliverability | - Deliverability best practices - Account setup and IP warm-up |
| Topic 3: Programs and Multi-Channel Campaigns | - Program Designer and logic - Timers, performance switches, multi-channel orchestration |
| Topic 4: Campaigns and Forms | - Email/SMS campaign configuration - Link tracking and conversion tracking |
| Topic 5: Creating and Managing Content | - RPL personalization language basics - Content Library and document management |
| Topic 6: Reporting | - Live and distributable reporting URLs - Insight reports |
| Topic 7: Responsys Data Model | - Data structures and key fields - Profile lists and supplemental tables |
| Topic 8: Integration and Interact Connect | - Connect jobs and XML/CSV imports - API and event integrations |
1. Your client's email analyst advises you that recent reports show an increased soft-bounce rate of 6% for emails launched in the last 30 days. The analyst is worried about being flagged as having a bad reputation by some ISPs and wants you to suppress sending to soft-bounced addresses for the next 30 days.
Which option should you use to handle the soft-bounce problem?
A) Create a filter of all soft-bounced addresses for the last three email launches, save it as aPET, and use that as a suppression table for all email campaigns for the month.
B) When defining audiences for the next month, add criteria in Filter Designer to suppress all email addresses that have soft bounced in the last 30 days.
C) Manually change the DEVERABILITY_STATUS_ field to Undeliverable for any email that soft bounces.
D) Take the latest CED report to locate all soft-bouncedaddresses. Run a Connect job to change the DELIVERABILITY_STATUS_ field to U for those addresses so that messages will no longer be sent to that email address.
2. You have a requirement to create a program that allows for the same RIID_ to have multiple enactments in it, each with a unique enactment value.
What should you use to accomplish this?
A) This is not possible, because only one RIID_ can be in a program at a time.
B) Custom SQL Variable
C) This is not possible, because RIID_ is the only variable that can be used as an identifier for a program.
D) EntryTracking Variable
E) Custom Event
3. Which three steps should you take to set up your client's data model to support email campaigns during data discovery implementation? (Choose three.)
A) Encourage your client to add as many custom fields as possible to the profile list to increase processing efficiency, thereby eliminating the need for profile extension tables.
B) Ensure thatfield names are not duplicated in profile lists and profile extension tables to avoid confusion during personalization or targeting steps in the Responsys campaign design process.
C) Map the subscriber email address to the EMAIL_ADDRESS__ field in the contacts list to be used for messaging.
D) Map a field that the client uses to uniquely identify each subscriber tothe RIID_ field in the contacts list.
E) Map a field that the client uses to uniquely identify each subscriber to either CUSTOMER_ID_ or EMAIL_ADDRESS_field in the contacts list.
4. A published campaign has an issue that has halted campaign launches. Because of this issue, email notifications were sent to all the key stake holders regarding the failures. You have beencontacted to figure out exactly what the issue is, report the issue and if possible fix it.
How should you locate the campaign that is facing this issue?
A) Use the Campaign Search feature.
B) Look in each folder until you find the campaign.
C) Use the Campaign Debuggertool.
D) Use the Manage Campaign screen.
5. You are tasked with creating a new campaign using Email Message Designer and RPL. You developed HTML and RPL code.
What are the next steps to create a campaign using the code as a base for the campaign in Responsys?
A) Navigate to Campaign > Create Mobile SMS Campaign. Enterthe campaign name and information.
Then, paste the code into EMD and validate.
B) Navigate to Campaign > EMD Campaign. Enter the campaign name and information. Then, paste the code into EMD and validate.
C) Navigate to Campaign > CreateEmail Campaign. Enter the campaign name and information. Then, paste the code into EMD and validate.
D) Navigate to Campaign > Create Classic Email Campaign. Enter the campaign name and information.
Then, paste the code into EMD and validate.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A,B,E | Question # 4 Answer: A | Question # 5 Answer: B |
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