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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?

A) Unsure half of the meeting time is dedicated to answering questions.
B) Turn the camera off so the audience can focus on the sides presented
C) Ask open ended questions to the audience to maintain their involvement.

2. An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?

A) MuleSoft
B) Services Cloud
C) Financial

3. A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.
Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

A) Process Mapping Workshop
B) Empathy Workshop
C) Prioritization Workshop

4. Cloud Kicks' product team is working with the sales team to identify a new feature to add to their next product release. A developer on the team believes it may be on an upcoming Salesforce Release.
Which resource should be used to verify this?

A) Salesforce Architects Product Roadmaps
B) Salesforce Developer Release Notes
C) Salesforce Lightning Design System Release Notes

5. A design team is working on the challenge: "How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?" Which bot metrics should the strategy designer suggest to assess the impact of their work?

A) Human takeover rate
B) Total conversations
C) Customer satisfaction rate

Solutions: