Exam Code: 070-271
Exam Name: Supporting Users and Troubleshooting a MS Windows XP OS
Certification Provider: Microsoft
Corresponding Certification: MCSE

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Updated: Aug 02, 2026

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Microsoft 070-271 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Exam Number:	70-271
Real Exam Qty:	40–60 (typical Microsoft technical exam range)
Passing Score:	700 (on Microsoft scaled score 1000)
Exam Price:	USD pricing varies by region (historically around $75–$125)
Certificate Validity Period:	Retired (older legacy exam)
Exam Format:	Multiple choice, Scenario-based troubleshooting
Exam Duration:	90 (approx)
Available Languages:	English
Related Certifications:	Microsoft Certified Desktop Support Technician (MCDST)
Sample Questions:	Microsoft 070-271 Sample Questions
Exam Way:	Delivered in testing centers (Prometric/Vue) historically
Pre Condition:	Experience with Windows XP Professional and basic networking concepts recommended
Official Syllabus URL:	https://learn.microsoft.com/ (archived exam details)

Microsoft 070-271 Exam Syllabus Topics:

Section	Objectives
Networking and Connectivity	- Troubleshoot TCP/IP and network issues - Configure and troubleshoot Internet Explorer and remote connections
User and Desktop Environment Configuration	- Configure user environment and settings - Troubleshoot system startup and logon issues
Managing Access and Resources	- Connect and troubleshoot printers and shared resources - Manage file and folder access and troubleshooting
Installation and Upgrade of Windows XP	- Upgrade from previous versions - Perform and troubleshoot attended and unattended installations
Hardware and Driver Troubleshooting	- Configure and troubleshoot storage, display, and I/O devices - Troubleshoot device drivers

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