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Updated: Aug 27, 2026

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Oracle 1Z0-1034-21 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle B2C Service Integration and Development 2021 Implementation Essentials
Exam Number:1Z0-1034-21
Available Languages:English
Exam Duration:120 minutes
Exam Format:Multiple Choice, Multiple Response
Related Certifications:Oracle B2C Service Implementation Professional
Recommended Training:Oracle University Training
Exam Registration:Oracle Certification Registration
Sample Questions:Oracle 1Z0-1034-21 Sample Questions
Exam Way:Online proctored exam via Oracle testing provider
Pre Condition:Recommended experience with Oracle B2C Service (Service Cloud) administration and basic integration concepts.
Official Syllabus URL:https://education.oracle.com/

Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Security and Access Control- Authentication and authorization
  • 1. Roles and profiles
    • 2. SSO and identity integration concepts
      Deployment and Troubleshooting- Configuration lifecycle management
      • 1. Migration between environments
        • 2. Diagnostics and logging
          Integration Concepts- Integration approaches
          • 1. Middleware and third-party integration patterns
            • 2. REST and SOAP web services
              • 3. Outbound messaging and event-driven integration
                Development and Scripting- B2C Service scripting and APIs
                • 1. Client-side and server-side extensions
                  • 2. Connect PHP / APIs usage concepts
                    • 3. RightNow Object Query Language (ROQL)
                      Data Management and Customization- Data objects and schema customization
                      • 1. Data relationships and constraints
                        • 2. Custom objects and fields
                          - Business rules and automation
                          • 1. Scripts and server-side logic
                            • 2. Workflows and business rules engine
                              B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
                              • 1. Agent Desktop and administrative interfaces
                                • 2. Core components and data model

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  Question 1

                                  Your customer has a requirement to store the total value of sales for each Contact andto produce reports that total sales for Contacts with specific characteristics. It is important to be able to record data to 2 decimal places. The maximum total will not exceed one million dollars. Select three options which will help you achieve this?

                                  A. Add a Custom Field to the standard Contact object of decimal type
                                  B. Add a custom object and a custom field for this object of text type
                                  C. Add a custom object and a custom field for this object of a decimal type
                                  D. Relate a custom object containing a custom field to the Contact object
                                  E. Create a custom report to total the custom field for the Contact object and its related objects
                                  F. Add a custom object and a custom field for this object of the integer type


                                  Question 2

                                  You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
                                  Which approach is required to create this customization?

                                  A. Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.
                                  B. Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.
                                  C. Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
                                  D. Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.


                                  Question 3

                                  In which three ways can a user session end in the Oracle B2CService customer portal?

                                  A. The user logs out of the customer portal.
                                  B. Theuser closes all browser Instances associated with the session.
                                  C. By default, the session expires in 15 minutes.
                                  D. The user opens another interface's customer portal on the same site.
                                  E. The user logs out of the customer portal admin panel.


                                  Question 4

                                  After a recent edit to the Support Home page, your client notices that Analytics is showing a massive drop in visits being recorded.
                                  Which edit caused the reporting change?

                                  A. The default mapping is missing or incorrect.
                                  B. The pre_paga_render hook is missing or incorrect.
                                  C. The pre_report_get_data hook is missing or incorrect.
                                  D. The click_stream attribute is missing or incorrect.
                                  E. The post_report_get_data hook is missing or incorrect.


                                  Question 5

                                  Which is the correct syntax to place a message base <otstom_msg_xnput_label) in a form inputwidget in the Oracle B2C Service customer portal?

                                  A. <ra:wiciget path="input/TextInput" label_input="#rn:mag: CU3TOM_M3G_INPDT_LABEL#" />
                                  B. <rn:widget pafch="input/FormInpuf input_label="|rn:mag: CD3TOM_MSG__INPOT_IiABEL#" />
                                  C. <rn:widget path="input/PormInput" label_input="%rnimag: OT3TOM_M3G_rNPTJT_LABEL%" />
                                  D. <m:widget path="input/TextXnput [VD1] " input_label="%rn:ni3g: CUSTOM_MSG_INPUT_IiABEL%" />


                                  Solutions:

                                  Question 1
                                  Answer: B,E,F
                                  Question 2
                                  Answer: D
                                  Question 3
                                  Answer: B,D,E
                                  Question 4
                                  Answer: B
                                  Question 5
                                  Answer: B

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