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Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

1. Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
Which three files should you modify?

A) site.php
B) standard.ess
C) standard.php
D) detail.php
E) site.ess
F) AnswerFeedback.widget
G) AnswerFeedback.php

2. You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
Which approach is required to create this customization?

A) Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.
B) Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.
C) Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
D) Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.

3. What two menu objects can be edited by the Customizable Menus component as part of configuration and on-going administration activities?

A) Standard State/Province object
B) Standard Incident Status object
C) CustomObject Menu fields
D) Standard Countries object
E) Custom Fields (Menu type)
F) Custom Object Menu-ONLY objects

4. Identify two results of changing the MOD_cp_DEVELOPMENT_ENABLED configuration setting to no.

A) It disables access to the Customer Portal Administration area.
B) It disables access to Customer Portal files via WebDAV.
C) It disables all customizations on the site and redirects end users to Reference Implementation.
D) It disables access to Customer Portal files via WebDAV except for access to the assets folder.

5. Identify two statements that aretrue about system attributes.

A) In the Connect PHP API, system attributes are referenced via the CustomFields . <packagename>. <attributename> syntax.
B) System attributes can be used directly by the Formlnput widget In the Customer Portal framework.
C) System attributes must exist only in the COpackage.
D) System attributes can be used by the Syndicated ConditionalChatLink widget.

Solutions: