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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)
A) Avaya IP Office
B) Avaya Security
C) Avaya Contact Center Solutions
D) Avaya Networking
2. If a customer answers yes to the question: "Are you looking for a fully featured solution with industry leading agent and supervisor desktops, reporting, call recording, multichannel, SMS and Fax, and telephony capabilities?" Which solution should you guide them toward?
A) Avaya IP Office Contact Center
B) Avaya Outbound Contact Express
C) Avaya Contact Center select
3. Which are four business attributes where you should propose Avaya Contact Center Select to a business? (Select four.)
A) The business considers the contact center as mission critical
B) The business needs to respond or initiate social media interactions
C) The business requires feature richness
D) The business needs blended multichannel
E) The business requires English-only support
4. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)
A) They can scale up to 10,000 simultaneous configured agents
B) They feature industry-leading agent and supervisor desktops, call recording, and reporting
C) They can scale up to 5.000 supervisors
D) They supported by Avaya IP Office Support Services (IPOSS)
E) They support blended multichannel inbound and outbound contacts
5. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)
A) Canada
B) US
C) Australia
D) New Zealand
E) UK
F) Germany
G) India
Solutions:
| Question # 1 Answer: A,B,C,D | Question # 2 Answer: B | Question # 3 Answer: A,B,C,D | Question # 4 Answer: B,D,E | Question # 5 Answer: A,B,C,D,E,F,G |
By Pete
