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Updated: Sep 03, 2026

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Avaya 37820X Deutsch Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Midsize Solution Design Exam
Exam Number:37820X
Exam Format:Multiple Choice, Scenario-based Questions
Real Exam Qty:65
Available Languages:English
Exam Duration:90 minutes
Related Certifications:Avaya Midsize Solution Design Certification
Recommended Training:Avaya Learning Resources
Exam Registration:Avaya Certification Portal
Sample Questions:Avaya 37820X Deutsch Sample Questions
Exam Way:Online / Proctored exam (delivery may vary by region)
Official Syllabus URL:https://www.avaya.com

Avaya 37820X Deutsch Exam Syllabus Topics:

SectionObjectives
Security and Network Design- Security best practices
  • 1. Encryption and secure signaling
    • 2. User authentication and access control
      - Network considerations
      • 1. QoS for voice traffic
        • 2. Bandwidth planning and optimization
          Avaya Midsize Solution Fundamentals- Avaya IP Office architecture overview
          • 1. Core components and system architecture
            • 2. Deployment models for midsize environments
              - Solution components and capabilities
              • 1. Voice, video, and messaging integration
                • 2. Unified Communications services
                  Collaboration and Unified Communications- Communication services integration
                  • 1. VoIP and SIP trunking concepts
                    • 2. Integration with enterprise platforms
                      - Avaya collaboration tools
                      • 1. Soft clients and endpoints integration
                        • 2. Mobile and remote access solutions
                          Solution Design Principles- Design methodologies
                          • 1. High availability and resilience design
                            • 2. Greenfield vs migration design approaches
                              - Customer requirements analysis
                              • 1. Sizing and scalability considerations
                                • 2. Business needs assessment

                                  Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:

                                  Question #1

                                  Sie schlagen eine Avaya Midsize-Lösung mit 200 Agenten, 10 Supervisoren, 225 Nicht-Agenten-UC-Benutzern und
                                  200 Nicht-Agent-Telefoniebenutzer.
                                  Wie viele Telefoniebenutzer und UC-Benutzer würden in Ihrer Stückliste enthalten sein?

                                  • A. 210 Telefoniebenutzer und 425 UC-Benutzer
                                  • B. 400 Telefoniebenutzer und 235 UC-Benutzer
                                  • C. 200 Telefoniebenutzer und 435 UC-Benutzer
                                  • D. 410 Telefoniebenutzer und 225 UC-Benutzer
                                  Answer: C
                                  Question #2

                                  Ihr Kunde möchte eine Videokonferenzlösung von Avaya, die sich in IP Office integrieren lässt. Die Anforderung besteht darin, eine einzelne Videokonferenz mit bis zu fünf weiteren Teilnehmern per Fernzugriff über Smartphones oder Desktop-PCs durchführen zu können. Sie haben zwei kleine Sitzungsräume, die sie an der Videokonferenz teilnehmen möchten.
                                  Was wäre die kostengünstigste Lösung, die ihre Anforderungen erfüllt?

                                  • A. Eine Video-Collaboration-Lösung für IP Office XT-Endpunkt mit eingebettetem Server und einer IX Collaboration Unit CU360
                                  • B. Eine SMB9-Lizenz für jeden Sitzungssaal und eine IX Collaboration Unit CU360 in jedem Sitzungssaal
                                  • C. Eine MCU9-Lizenz für jeden Sitzungssaal und ein XT5000-Endpunkt in jedem Sitzungssaal
                                  • D. Eine Video-Collaboration-Lösung für IP Office XT-Endpunkt mit eingebettetem Server
                                  Answer: D
                                  Question #3

                                  Siehe Szenario: H&H-Ticket.

                                  H&H Ticket hat einen einzigen Administrator für alle seine Standorte. Sie haben vom Benutzerselbstverwaltungsportal gehört und möchten mehr darüber erfahren, um festzustellen, ob dies die Anzahl der Verwaltungsanfragen, die sie erhalten, verringern könnte.
                                  Welche zwei zusätzlichen Punkte würden Sie neben der Voicemail- und Profilverwaltung dem Kunden mit auf den Weg geben, die der Nutzer selbst programmieren kann? (Wähle zwei.)

                                  • A. Den persönlichen Eintrag im Systemtelefonbuch korrigieren.
                                  • B. Persönliche Funktionscodes erstellen.
                                  • C. Tastenprogrammierung
                                  • D. Ändern Sie ihr persönliches Verzeichnis.
                                  Answer: A,C
                                  Question #4

                                  Mittelständische Unternehmen sind mit gemeinsamen Markttrends und Anforderungen in Bezug auf verschiedene Aspekte wie Personal oder Cloud-Kommunikation konfrontiert.
                                  Welches Merkmal ist ein Beispiel für einen Trend im Belegschaftssegment des Mittelstands?

                                  • A. Im mittelständischen Segment arbeiten mehr technisch versierte Arbeitnehmer.
                                  • B. Die Mitarbeiter wünschen sich einen autarkeren Zugriff auf Tools.
                                  • C. Die Zahl der Benutzer außerhalb des Büros nimmt zu.
                                  • D. Mitarbeiter fordern vom Unternehmen bereitgestellte Mobilgeräte an.
                                  Answer: A
                                  Question #5

                                  Welche Agentenanwendung verwendet die Communication Control Toolkit (CCT)-Funktion in Avaya Contact Center Select (ACCS)?

                                  • A. Avaya Communicator
                                  • B. Avaya Agent Desktop
                                  • C. one-X-Agent
                                  • D. Anzeige des Agenten-Desktops
                                  Answer: A

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