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Avaya 37820X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Available Languages: | English |
| Related Certifications: | ACDS - 3781 Avaya Midsize Solution Design |
| Sample Questions: | Avaya 37820X Sample Questions |
| Exam Way: | Proctored exam delivered through Avaya Learning authorized testing channels. |
| Pre Condition: | No prerequisite certification required. Introduced as part of the ACDS certification track in January 2020. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/_assets/news/Avaya_Releases_five_new_Avaya_Certified_Design_Specialist_Certifications%28ACDS%E2%80%933781-3186-3187-3381-3382%29.pdf |
Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Topic 2: Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Topic 3: Implementation and Migration Planning | - Deployment Strategy
|
| Topic 4: Solution Sizing and Bill of Materials | - Solution Configuration
|
| Topic 5: Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Topic 6: Networking and Infrastructure Design | - Infrastructure Requirements
|
| Topic 7: Unified Communications and Collaboration Design | - UC Applications
|
Avaya Midsize Solution Design Sample Questions:
1. In Powered by Offer, when Is Fallback Twinning to an external device provided?
A) When the IP Office phone loses contact with the IP Office In the cloud data center
B) After the mobile device rings an administer-able number of rings.
C) When simultaneous mode for the IP Office user is not available
D) When the mobile device loses contact with the IP Office In the cloud data center
2. Refer to the Scenario: H&H Ticket.
H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)
A) Button programming
B) Modify their personal directory.
C) Create personal short codes.
D) Correct their personal entry in the system directory.
3. Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
A) one-X Agent
B) Agent Desktop Display
C) Avaya Communicator
D) Avaya Agent Desktop
4. You have just completed a series of discovery conversations with a customer.
To summarize the results of your conversations, what would you create to show each of the customer contacts you met with?
A) A design diagram for each person
B) A single architectural diagram
C) A single design diagram
D) An architectural diagram for each person
5. The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?
A) It must use a corded handset.
B) It does not have a touch screen.
C) It does not Include a camera.
D) It includes traditional dial pad.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |
By Winni
