Exam Code: 6402
Exam Name: Avaya IP Office Implementation
Certification Provider: Avaya
Corresponding Certification: ACIS

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Updated: Sep 10, 2026

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Avaya 6402 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya IP Office Implementation 6402 Exam
Exam Number:	6402
Exam Format:	Multiple Choice, Scenario-based questions
Related Certifications:	Avaya Certified Implementation Specialist (ACIS) - IP Office Avaya IP Office Administration
Exam Duration:	60-90
Passing Score:	70%
Available Languages:	English
Certificate Validity Period:	2 years
Sample Questions:	Avaya 6402 Sample Questions
Exam Way:	Typically online proctored or authorized test center delivery depending on region
Pre Condition:	Recommended knowledge of basic IP networking and telephony concepts; familiarity with Avaya IP Office fundamentals is advised.

Avaya 6402 Exam Syllabus Topics:

Section	Objectives
Topic 1: Trunking and Connectivity	- SIP and PSTN configuration 1. SIP trunk setup and routing 2. PRI/BRI configuration basics
Topic 2: Installation and Initial Configuration	- System setup and commissioning 1. Licensing and activation 2. IP Office Manager configuration basics
Topic 3: Maintenance and Troubleshooting	- System monitoring and diagnostics 1. Backup and restore procedures 2. Log analysis and fault isolation
Topic 4: User and Extension Management	- User provisioning and administration 1. Extension assignment and numbering plans 2. User rights and profiles
Topic 5: Voicemail and Messaging	- Voicemail Pro configuration 1. Call flow design basics 2. Auto-attendant configuration
Topic 6: IP Office System Architecture	- IP Office components and deployment models 1. Server Edition architecture overview 2. Control Unit hardware and variants

Avaya IP Office Implementation Sample Questions:

Question #1

A user wants to log in to Avaya one-X@ Portal for IP Office. Which is the correct URL with the default port?

A. http://<servername>:8089/onexportal
B. http://<servername>:8081/onexportal
C. http://<servername>:8080/onexportal
D. http://<servername>:8888/onexportal
E. http://<servername>:7070/onexportal

Answer: C

Question #2

Which two applications are provided with the Unified Communications Module? (Choose two.)

A. System Status Application
B. One-X@ Portal
C. IP Office Manager
D. VoiceMailPro
E. Monitor

Answer: B,D

Question #3

Which three types of IP trunks are supported in the IP Office? (Choose three.)

A. SIP line
B. QSIG B protocol
C. H.323 line
D. IPDECTline
E. QSIG A protocol

Answer: A,C,D

Question #4

On a customer system only three out of four analog trunks are connected to a provider. What should be configured for the fourth trunk port?

A. The Line GroupID needs to be set toDefault.
B. The Line Appearance ID should be set to 700.
C. TheIncoming Call Route needs to be set to DataCall.
D. The Trunk has to be set to Out of Service.

Answer: D

Question #5

Based on the information in the exhibit, how should the Afternoon recording be changed?

A. Dial *8201 then follow the prompts.
B. Upload anew recording using Monitor.
C. Dial *17 and then 5 to get the hidden prompt.
D. Dial *8101 then follow the prompts.

Answer: A

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