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Top Learning Materials to Use
As the primary requirement of the ACIS - Avaya Aura Call Center Elite certification, you have to go through a meticulous training period to develop your knowledge. Thus, below are the resources that you can utilize during your 7392X test preparation.
- 20460W - Virtualization and Installation Basics for Avaya Team Engagement Solutions (2 hours)
If you’re not yet ready to pursue the first class, don’t worry because there are fundamental courses that can help you through. One of the recommended materials is course 20460W, which focuses on the central aspects of the Avaya Team Engagement Solutions. This is related to the prerequisite certification ― the ACIS-7120 - Avaya Aura Core Components. With this online course, you get to fully comprehend the salient virtualization concepts, IaaS features, and basic installation tasks for Avaya’s Team Engagement Solutions. The primary objective of the material, however, is to furnish you with an in-depth familiarity of virtual machines, IaaS, as well as Avaya Aura Virtualization and IaaS Options. Additionally, the lessons provide you with insights on the functions related to Solution Deployment Manager, particularly, its OVA deployments, Software Only deployments, along with some important variants such as SDM Client and SMGR SDM. What is more, there’s the discussion of topics associated with Appliance Virtualization Platform or also known as AVP. These include AVP utilities, AVP hardware platforms, and AVP internal networking.
- Training 7860W - Avaya Workforce Optimization Select for Enterprise (3 hours)
Another suggested course takes on your ability to expertly install and configure Avaya Workforce Optimization Select for Enterprise. This particular training heightens your foundational knowledge so you can work well with its imperative areas such as Avaya Communication Manager, Communication Server 1000, and Application Enablement Services, along with the essential enterprise system adapters. Through the lessons provided, you’ll acquire relevant information about the proper configuration of required adapters on the Avaya Workforce Optimization Select platform. More so, it supports your understanding of Avaya Aura Contact Center, Application Enablement Services Adapter, Avaya Adapter, and AACCNet Adapter.
- Course 73600V - Implementing Avaya Aura Call Center Elite (32 hours)
The first training that you should take into account is the official course for the Avaya 7392X exam. Equipped with detailed lectures about the installation and configuration of the Avaya Aura Call Center Elite system, this virtual material is delivered in an online classroom setting. Aside from the painstaking lessons, it also provides you with remote access to lab exercises. The key purpose of such a course is to develop your understanding of the Avaya Aura components, along with the Avaya Aura Call Center Elite functionalities. With your comprehension, this builds up your skill set in handling related features such as Expert Agent Selection, agent Login ID, and virtual directory numbers. More so, it highlights some technical tasks that are surely pertinent among Avaya professionals. Particularly, these include working with call vectors, vector variables, dialing plans, and such. Topics concerning the process of assigning user calling permission and the vital properties of agent hunt groups, skills, and splits are integrated into the discussion as well.
Avaya 7392X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Call Center Elite Implementation Exam |
| Exam Number: | 7392X |
| Real Exam Qty: | 61–63 |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Passing Score: | 66% |
| Related Certifications: | Avaya Aura Core Components Implementation (ACIS-7120) |
| Available Languages: | English |
| Recommended Training: | Avaya Aura Call Center Elite Implementation Instructor-Led Training Official Avaya Product Documentation |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | Avaya 7392X Sample Questions |
| Exam Way: | Online proctored or on-site at Pearson VUE authorized test centers |
| Pre Condition: | Recommended/required: Hold ACIS-7120 Avaya Aura Core Components Implementation certification; practical experience with Avaya Aura Communication Manager |
| Official Syllabus URL: | https://support.avaya.com/elmodocs2/certification/7392X.pdf |
How to Prepare for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Preparation Guide for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Introduction for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation 7391X Exam validates the ability to identify how alternate routing to multiple call centers can benefits customers and describe the purpose of enhanced core vectoring features and commands. It also tests your ability to describe how to install and troubleshoot the Prerequisites for Avaya Aura Call Center Elite Multichannel and evaluate Avaya Aura Call Center Elite Multichannel Alarm and Notification. Call Center Manager and Call Center Management System Expert hold or pursue this certification and you can expect the same job role after completion of this certification. These are discussed in AVAYA 7392x practice exam and AVAYA 7392x practice exams.
Certification Path for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation certification path includes only one 7392X certification exam.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
Avaya 7392X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Dial Plan & Call Routing | 20% | - Network routing and multi-site call handling - VDN configuration and override settings - Hunt groups, agent login, and call distribution |
| Topic 2: Media Server & Announcements | 15% | - Avaya Aura Media Server setup - Music-on-hold configuration - Announcement management and verification |
| Topic 3: Call Vectors & Variable Vectors | 25% | - Advanced vector variables and commands - Testing and troubleshooting vector flows - Basic call vector design and configuration |
| Topic 4: Administration, Integration & Troubleshooting | 25% | - System administration and maintenance - Monitoring, reporting, and fault resolution - Integration with other Avaya Aura components |
| Topic 5: System Architecture & Overview | 15% | - Deployment models and system components - Avaya Aura Call Center Elite architecture - Communication Manager licensing and feature activation |
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