Exam Code: 72400X
Exam Name: Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Exam
Certification Provider: Avaya
Corresponding Certification: ACSS

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Updated: Aug 18, 2026

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Avaya 72400X Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Exam
Exam Number:	72400X
Real Exam Qty:	60
Passing Score:	70%
Exam Format:	Multiple Choice, Scenario-based Questions
Related Certifications:	Avaya Certified Support Specialist (ACSS) – Equinox Solution
Available Languages:	English
Exam Duration:	90 minutes
Recommended Training:	Avaya IX Workplace & Aura Collaboration Training
Exam Registration:	Avaya Learning Portal
Sample Questions:	Avaya 72400X Sample Questions
Exam Way:	Online or proctored exam (Avaya Learning / authorized testing centers depending on region)
Pre Condition:	Recommended prior knowledge of Avaya Aura Core Components or equivalent experience in unified communications systems.
Official Syllabus URL:	https://www.avaya-learning.com/

Avaya 72400X Exam Syllabus Topics:

Section	Objectives
Topic 1: Avaya Aura Core Communication Components	- Session Manager & Communication Manager 1. SIP and P2P video enablement 2. Call control and routing
Topic 2: Avaya Equinox / Team Engagement Solutions	- Collaboration architecture 1. Equinox conferencing services 2. WebRTC and media anchoring
Topic 3: Avaya Aura Presence Services & Messaging	- IM and multimedia messaging 1. File and media exchange 2. Persistent conversations across devices - Contact and presence management 1. Presence state synchronization 2. Contact storage and directory services
Topic 4: Avaya IX Workplace Clients & Device Services	- Avaya Aura Device Services (AADS) 1. Dynamic configuration parameters 2. Calendar and Outlook integration - Client configuration and deployment 1. Authentication and registration mechanisms 2. Provisioning methods for IX Workplace clients

Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:

1. Which Avaya Aura Media Server (AAMS) web GUI option allows access to the real-time monitoring tool useful for AAMS troubleshooting purposes?

A) Monitoring > Real-time Tracing
B) Monitoring > Capture Traces
C) Monitoring > Real-time viewer
D) Monitoring > Active Sessions

2. In an Avaya Aura release 8.0.1 environment, where is the best place to start troubleshooting Instant Messaging issues?

A) Avaya Aura Messaging (AAM)
B) Avaya Aura Communication Manager
C) Avaya Aura Device Services (AADS)
D) Presence Services Snap-In/Avaya Breeze

3. A customer has hired a new system technician to support their Avaya IX Workplace solution. While troubleshooting an issue with Avaya IX Workplace AAMS, the system technician has locked the Avaya IX Workplace AAMS Server as part of the procedure, however accidentally forgot to unlock it later.
How will Clients be affected by a locked AAMS?

A) Users will not be able to register on their Avaya IX Workplace Clients (Windows/Mac/iOS/Android) and Avaya IX Workplace for Web Clients
B) Calls to/from Avaya IX Workplace for Web Clients will fail.
C) Users will be able to register on their Avaya IX Workplace Clients (Windows/Mac/iOS/Android), but not on Avaya IX Workplace for Web Clients.
D) Avaya IX Workplace clients will display the error "AAMS resource is locked".

4. Refer to the exhibit.

A support technician has logged in to the Equinox Management web GUI and noticed an amber colored status indicator next to one of Equinox Media Servers under Devices.
What can be the problem with the Equinox Media Server?

A) It is out of service and not reachable.
B) It is In-Service/Online but is unresponsive.
C) It is in the blocked state by Administrator.
D) It is In-Service/Online but has an alarm.

5. A support technician requires placing an Equinox Media Server into a Maintenance Mode. Where can this option be enabled?

A) In Equinox Media Server web GUI, check the box "In Maintenance" on the Dashboard.
B) In Equinox Management web GUI, under Devices > Media & Signaling > Media Servers, check the name of the Media Server, and choose the "In Maintenance" option from the menu.
C) In Equinox Management web GUI, check the box "In Maintenance" under Devices > Media & Signaling > Media Servers > Configuration.
D) In Equinox Media Server, choose the "In Maintenance" option under Maintenance options menu.

Solutions:

Question # 1
Answer: D

Question # 2
Answer: A

Question # 3
Answer: A

Question # 4
Answer: B

Question # 5
Answer: A

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