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Salesforce Certified Agentforce Specialist Sample Questions:
1. What is the primary function of the planner service in the Agent system?
A) Offering real-time language translation during conversations
B) Generating record queries based on conversation history
C) Identifying copilot actions to respond to user utterances
2. An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce. Which feature provides this?
A) Work Summaries
B) Sales Insight Summary
C) Sales Summaries
3. Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI- driven training content. However, users report that the AI frequently returns outdated documents.
Which corrective action should UC implement to improve content relevancy?
A) Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.
B) Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.
C) Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.
4. Universal Containers deployed the new Agentforce Sales Development Representative (SDR) Into production, but sales reps are saying they can't find it. What is causing this issue?
A) Sales rep users are missing the Use SDR Agent permission set.
B) Sales rep users profiles are missing the Allow SDR Agent permission.
C) Sales rep users do not have access to the SDR Agent object.
5. What is the importance of Action Instructions when creating a custom Agent action?
A) Action Instructions tell the user how to call this action in a conversation.
B) Action Instructions define the expected user experience of an action.
C) Action Instructions tell the large language model (LLM) which action to use.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
By Dana
