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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?

A) Create a Flex prompt template in Prompt Builder.
B) Configure the Integration Flow Standard Action in Agent.
C) Create a custom copilot action which calls a flow.

2. An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?

A) The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.
B) The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow.
C) The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

3. Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?

A) Model Builder
B) Copilot Builder
C) App Builder

4. A company wants an Agentforce agent to update Case records and execute Flows on behalf of support agents. Which security model ensures the agent does NOT exceed the user's data access?

A) Public API access
B) System Mode execution
C) Einstein Trust Layer only
D) Running the agent in the user context

5. Universal Containers wants to automatically populate the Description field on the Account object.

A) Flex
B) Field Generation
C) Sales Email

Solutions: