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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.
A) Employees need to be assigned directly to the organizational structure; business users fo not
B) Employees can be assigned access rights and business roles: business users cannot
C) Business users can be assigned access rights and business roles; employees cannot
D) Business users can be created using the data migration template; employees cannot
2. Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.
A) Copy
B) Download
C) Upload
D) Delete
3. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.
A) Work Center
B) User
C) Business role
D) Access context
4. How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.
A) They can attach Knowledge Base articles to tickets
B) They can view Knowledge Base group updates in the Feed pane
C) They can navigate to SAP JAM to search for Knowledge Base articles
D) They can edit Knowledge Base articles in the agent workspace
5. Which date type do you use when determining the start of the warranty?
A) Creation date
B) Reference date
C) Requested date
D) Due date
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B,C | Question # 3 Answer: A,C | Question # 4 Answer: B,C | Question # 5 Answer: B |
By Miles
