We're so confident of our products that we provide no hassle product exchange.
SAP C_FSM_2601 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified - SAP Field Service Management |
| Exam Number: | C_FSM_2601 |
| Real Exam Qty: | 68 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Valid indefinitely; requires annual stay-certified assessment |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based |
| Exam Price: | $200 USD |
| Passing Score: | 60% |
| Recommended Training: | C4H520 SAP Field Service Management SAP Learning Journey: SAP Field Service Management |
| Exam Registration: | SAP Certification Hub Pearson VUE |
| Sample Questions: | SAP C_FSM_2601 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended knowledge of field service processes and SAP FSM fundamentals |
| Official Syllabus URL: | https://learning.sap.com/certification/sap-certified-application-associate-sap-field-service-management |
SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 2: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 3: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 4: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 5: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 6: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 7: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 8: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 9: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
SAP Certified - SAP Field Service Management Sample Questions:
1. What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.
A) Increasing marketing ROI
B) Supporting IT modernization projects
C) Enhancing customer retention
D) Reducing customer engagement
2. What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
A) Customer satisfaction levels
B) Marketing and sales process
C) Vision and execution
D) IT and HR integration
3. Which statement is true regarding the planning widget?
Choose the correct answer.
A) The planning widget can handle only 1 technician at a time
B) The planning widget can handle only 1 activity at a time
C) A dispatcher can choose which policy is applied by the planning widget
D) An administrator can choose which policy is applied by the planning widget
4. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
A) Smartforms and feedback (checklists)
B) Autoscheduling
C) Customer self service
5. How do validated partners qualify for expert status?
There are three correct answers.
A) By achieving an ACV over EUR 550,000 in the last 24 months
B) By exceeding standard marketing metrics
C) By maintaining over 80% Clean Core Quality Gates accepted
D) By completing RISE projects with significant innovation
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A,C,D |
By Kennedy
