Exam Code: GE0-602
Exam Name: Certified Genesys Routing Professional(CGRP6) Exam
Certification Provider: Genesys
Corresponding Certification: Genesys Certification

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Updated: Jul 31, 2026

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Genesys GE0-602 Exam Overview:

Certification Vendor:	Genesys
Exam Name:	Certified Genesys Routing Professional (CGRP6) Exam
Exam Number:	GE0-602
Passing Score:	70-75%
Exam Duration:	90-120
Certificate Validity Period:	2 years
Available Languages:	English
Related Certifications:	Genesys Certified Professional (GCP) Genesys Engage Implementation Certifications
Exam Format:	Multiple Choice, Scenario-Based Questions
Exam Price:	USD 189 - 888
Real Exam Qty:	100-105
Recommended Training:	Genesys Engage Routing Documentation Genesys Routing Training Courses
Exam Registration:	Genesys Education & Certification Prometric Registration
Exam Way:	Onsite at Prometric testing centers / Online proctored
Pre Condition:	Recommended: Genesys Engage platform knowledge, basic routing concepts, and prior Genesys certification or equivalent experience
Official Syllabus URL:	https://education.genesys.com/certification

Genesys GE0-602 Exam Syllabus Topics:

Section	Weight	Objectives
Universal Routing Server (URS) Fundamentals	25%	- Configuration and deployment - Architecture and components - Routing strategies and logic
IRD (Interaction Routing Designer) Usage	20%	- Testing and debugging - Variables and functions - Workflow creation and editing
Troubleshooting and Optimization	10%	- Scalability and best practices - Diagnosing routing issues - Monitoring routing performance
Interaction Routing Design	25%	- Priority and queue management - Skill-based routing - Multi-channel routing
Advanced Routing Features	20%	- Web service integration - Subroutines and custom logic - Predictive routing

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Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
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Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.

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