[Aug 09, 2023] Salesforce-Loyalty-Management Free Exam Questions with Quality Guaranteed
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NEW QUESTION # 14
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
- A. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
- B. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
- C. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
- D. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
- E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
Answer: A,D,E
NEW QUESTION # 15
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
- A.
- B.
- C.
- D.
Answer: B
NEW QUESTION # 16
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Use Issue voucher from the Loyalty Program Member page.
- B. Activate the voucher assignment batch.
- C. Use the "issue Voucher" flow template.
- D. Assign a voucher definition from the customer's Loyalty Program Member.
Answer: A
NEW QUESTION # 17
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. Loyalty Analytics admin
- B. CLAAnalytics Base Admin
- C. Data Pipelines Base User
- D. Rule Engine Designer
Answer: C
NEW QUESTION # 18
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- B. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
- C. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points. - D. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
Answer: A,D
NEW QUESTION # 19
What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?
- A. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
- B. Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
- C. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
- D. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
Answer: B
NEW QUESTION # 20
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- C. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- D. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
Answer: C
NEW QUESTION # 21
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?
- A. Create Data Processing jobs
- B. Create customer integration code
- C. Create a Connected App in Platform
- D. Create custom objects in Loyalty
Answer: B
NEW QUESTION # 22
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Resetting tier points
- B. Loyalty member enrollment
- C. Loyalty membership merge
- D. Loyalty member profile
Answer: B,D
NEW QUESTION # 23
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Tier Qualifying Points
- B. Non-Qualifying Points
- C. Non-Qualifying and Qualifying Points
- D. Qualifying Points
Answer: B
NEW QUESTION # 24
Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?
- A. Add the relevant Experience Cloud components to the pages
- B. Associate the Loyalty Program with the site
- C. Activate the Experience Cloud site
- D. Create the Experience Cloud site
Answer: C
NEW QUESTION # 25
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
- A. To offer promotions in real-time to customers.
- B. To create unified profile from multiple source of truth and build a golden record.
- C. To be able to send personalized marketing emails in batches.
- D. To enable the purchasing of products and take payment.
Answer: A
NEW QUESTION # 26
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
- A. December 31, 2023
- B. December 31, 2024
B, March 31 2024 - C. March 16, 2020.
Answer: C
NEW QUESTION # 27
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
- A. Assign user access to permission sets for analytics for Loyalty.
- B. Assign access by checking CRM Analytics plus user
- C. Assign the user the analytics profile for analytics for Loyalty.
- D. Assign user access to the analytics for Loyalty role.
Answer: A
NEW QUESTION # 28
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
Answer: A
NEW QUESTION # 29
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
- A. Create a custom report using "Salesforce reports".
- B. Add the Segmented "Loyalty program members" to a new "Campaigns".
- C. Create a new segment within CDP.
- D. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
Answer: C,D
NEW QUESTION # 30
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
- A. Last Modified Date
- B. Current Member Count
- C. Reporting Enabled (Boolean)
- D. Created Date
Answer: A,D
NEW QUESTION # 31
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